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Volusion 67 Reviews From Real-Life Volusion Users

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Published Nov 14 2018 · #16 of 18 in Ecommerce Website Builders.

  • we have two sites running on the Volusion platform and one BigCommerce. They both have their pros and cons, but overall I would recommend Volusion. We are able to manage these sites in house with very little web knowledge and that is a huge factor in keeping costs down.

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  • Only Item I no longer like is their absence of a direct phone, or trouble ticketing contact system for support.

    All support is now done via the web, and their interactive user messaging system. (Very functional as well)

    I preferred the latter of raising a trouble ticket, and waiting for a response.

    Otherwise their platform is reliable, and functional for my needs.

    I am always looking for a discounted shipping service provider to maximize shipping costs savings that they do NOT offer at this time for Canadian customers. Similarly they do not offer their own Canadian Merchant account system.

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  • I would recommend it. Never had any issues and their support is pretty good. Relatively inexpensive as well. Their mobile app could be better but it’s a pretty good one stop solution.

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  • Honestly it is not meeting my expectations. That is because I have two types of customers: retailers & wholesalers. Volusion is not the ideal platform to have these two types of customers which require different pricing, inventories, etc. If I could go back in time I would have used Big Commerce.

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  • Volusion is wonderful and easy to setup.

    Very good for beginners.

    Have been using it for 3 years and affordable.

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  • We have been using it for years and are very comfortable with it. They offer great support and many user-friendly web templates. Once set up, the shopping cart is a breeze.

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  • Volusion is a good site builder and they are very helpful. They seem to have all the answers to any questions you have in building your site.

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  • we do use Volusion and have been using Volusion for some time now. As a whole I’ve really enjoyed using it, however in saying that you have emailed us right when we are planning to swap. I have actually really enjoyed using Volusion, they are incredibly helpful, with great customer service, I find it really easy to use and it is a great service, if my swap doesn’t work out I will be coming straight back to Volusion and I would definitely recommend it to others.

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  • It was sold to us through a third party- I have no complaints with Volusion. I have had no problems with the site and their support is easily accessible and available.

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  • At this point I don’t believe I would recommend Volusion. I am actually in the process of switching to another platform.

    I think that for the cost and ease of use Shopify or Big Commerce are better shopping cart alternatives.

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  • From someone who works with it daily it can be frustrating how it works. When adding charges/line items or changing any thing on the ticket/page it then has to be updated and refreshes. So if you are trying to build a ticket for a customer it can be a time consuming process especially if your internet service is not behaving particularly well. In addition to that the payment processing leaves much to be desired and I would leave it at it works". Another aspect I quite dislike and I cannot tell if it is a Volusion issue or something else it that every few months my password is no longer accepted without warning or some kind of reasoning forcing me to reset my password and once I had to recreate my account as my previous account seemed to have been deleted or forgotten. I also have to save my username and password to the browser because it logs me out every hour if I am not using it which if you are a small shop is likely to become an annoyance. Both of these last two issues could be due to security reasons but don't really secure anything if I need to be able to access my account constantly during work hours. One of the few things about it that is nice is that it integrates very seamlessly with our FedEx shipping manager so printing shipping labels is a breeze. Other than the day to day use I don't have any other experience with Volusion so I wouldn't be able to tell you what the management tools and the like are like or the financials of it.

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  • Overall, I am a fan of Volusion and its eCommerce abilities. I did a lot of research upon initially building the site back in 2015 and ultimately decided on using Volusion over Amazon and Shopify. One of the deciding factors was the ability to modify and customize the template. ModernSkape has a lot of customization, some of which still hasn’t been launched. Volusion allows for a number of app integrations that are helpful too.

    My only real complaint with Volusion comes from the initial customer onboarding sequence. They make somewhat of a blanket promise to build out your store for a fee, essentially, customization of your store template. The templates cost money, the more complex the template, the more it costs – but they all need customization to fit your brand and product or service offerings.

    What I found, however, is that Volusion’s coders are only available to you for 30 days (if I remember correctly). Meaning, a new customer would need to have blueprinted the entire site ahead of time to take advantage of their coders. This was ridiculous. Even the most prepared business venture would lack a complete construction plan for an eCommerce store, unless, they had been through the Volusion building process several times before. Even then, it’s still unlikely. So, the coding help and paid service is hollow and a waste.

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  • We did not choose it, though. We are members of a national purchasing organization, and that organization requires us to use Volusion. That being said, I would recommend Volusion to other potential e-commerce companies so long as they have no coding experience and no interest in hiring a professional developer. The front end editor is simple, and I am able to do most of what I want to do without getting into the code.

    The real advantage of Volusion over other services (i.e. Shopify) is their customer service department. I can call and talk to a real person about my site 24/7, for free. As a developer, it can be frustrating to be locked out of a lot of the code, so it helps that I can reach a real person to discuss what I want on my site and get almost immediate results.

    The only real drawback, (aside from being locked out of some of the code) is that Volusion is not compatible with anything. Most of the cool new marketing, CRM programs, and e-commerce apps blend seamlessly with Shopify or Wordpress sites. I’ve found literally nothing that integrates with Volusion. As a consequence, my e-commerce and marketing operation is scattered across half a dozen programs. Volusion claims to have all of the features I could need in the program, which is true. But those features are not competitive compared to what is on the market right now. If Volusion could improve in one way, it would more integration.

    Also, something to include in your guide is the fact that Volusion doesn’t charge for transactions. All fees are based on data usage. That is a huge mark in their favor. Not getting dinged a percentage of each online sale is a very attractive perk for an e-commerce site.

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  • I have had Volusion for awhile now. While I would recommend it for being consistently reliable over the years I would say one big downside for me anyways is the difficulty in setting it up and adding new items when you have no background in programming. I'm not very computer literate so while there are some things I can do by myself there are many others I have to hire someone to do.

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  • Yes, it is a pretty good all around cart. Of note, is the backend inventory system, which has advanced capabilities, yet not exceptionally difficult for admins to conquer.

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  • Unfortunately I would not recommend new store builders use it. The red hot platforms for US storefronts are shopify and big commerce. Ours is the more antiquated choice...

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  • Short version, yes.

    Long version, yes but...

    The basic templates they have work for basic stores. I'm happy with the responsiveness and ease of use on the store as well as Volusions support and communications. Their basic reporting is decent but their management interface is still somewhat imperfect (though not terrible by any means).

    We previously used Yahoo which was nice for granularity of control but in terms of layout and templates it wasn't even in the same ball-park.

    We've considered WIX and still might because of how they build their stores but Volusion also offers quite a bit of room for customization (whether yourself or through their services).

    The ability to get into the backend for reporting is nice as well with Volusion although we don't really take advantage of it (I have helped someone else with a Volusion site writer SQL queries to pull specific reports they wanted).

    Integration with payment processing and shopping cart is solid, no significant issues. The site is up most of the time which again, is a big deal. Maintenance outages are well communicated and the price-point seems more than fair. In addition, Volusion does a good job of giving you the ability to fish for yourself is you want to take the time and look through their videos / tutorials / etc.

    I would recommend (and have done so) Volusion to someone building out a small to medium web store.

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  • I would not recommend volusion. Like most of the other companies they sell you on features that when you actually go to use them aren't really fully functioning the way it would be useful. Example, volusion said I could sell items on ebay from my volusion account. Well, it doesn't track inventory so it's pretty much useless. Their mobile phone functionality doesn't have a search field! And they hit you with significant bandwidth overage charges each and every month. I don't feel they are an honest and upfront company and have read other people feel this way (especially concerning the overage charges).

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  • Too many quirks.

    I am switching to Shopify. If you do not sell anything and need inventory and shopping cart, than WIX is nice too. Wix seems to be very flexible to do a nice layout. Quick move and drop of elements. Shopify has nice templates but not as much flexibility in moving parts as WIX.

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  • I think they are excellent! The just redid my site to make it mobile friendly and while it was a bit of adjustment for me, they were extremely patient and walked me through everything. Of course, I had changes to make and they were very quick on fixing everything. The other great thing about Volusion is there is a dedicated 24/7 hot line to call if you have any questions whatsoever.

    Also they have Webinars on my different aspects of the web, which are free and very interesting.

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  • I would. I can not say it would be the best platform for everyone. But for us, it is Stable, fairly simple, lots of 3rd party developers, pretty good support ( when I need it).

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  • We have been using Volusion since 2009. While when we initially set up, Volusion was one of the best platforms to use, they have not kept up with their competition as far as usability and features. They are lagging behind and most all 3rd party plug in's now have issues connecting with Volusion. If you are a new start up, volusion is relatively easy to use and is a good deal for the price. But as you grow it starts to cause an issue. We run 4 sites through Volusion and will be looking to replatform within the next two years.

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  • We’ve been very happy with Volusion. We are amateurs at site development and we were able to set up our website and maintain it, so it’s been very cost effective for us.

    We can easily add or manage the content, etc. so we’re happy with using them.

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  • Really very disappointed using Volusion....got really screwed ....when they heavily changed there platform to conform with google and some of the mobility issues that came about less than 12 months ago... my new website on ecommerce will be ten times better and easier

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  • we would recommend Volusion. We have been using it as our ecommerce solution for the past 10 years and find it; affordable, easy to use, intuitive, customizable, updated regularly, and supported with a responsive customer service team.

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  • Volusion used to offer personalized technical support for gold level plans and then it suddenly was reduced to email/chat support. Volusion is more expensive, more complicated, and more difficult to work with now.

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  • I think is pretty good. I tried a few others like wix and currently have a 1&1 account for domain registration but I have used their builder too. 1 and 1 builder is half of what volusions is. Not in the same league in my opinion.

    Volusion allowed me to get a lot done without spending much time learning their builder. I need to spend more time with it but so far, I like volusion a lot. Their customer support is good too. I called a few times and they answered and helped on phone and in chat.

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  • We would not recommend Volusion for anyone’s use! We are currently in the process of building and hosting our own website to replace the one using Volusion! The main issues we have with them are the way it calculates shipping cost is never correct! The system seems to struggle with our 70,000 products and pushing updates. Another issue is the back end can get confusing at times if you don’t have a lot of experience in tech. If a customer orders multiple of a item it does not adjust the shipping cost either!

    We have other issues but they are more of a issue with our vendor and the 70,000 items they are suppose to have on the website for us and their inability to manage them properly.

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  • it integrates well with other services (PayPal, etc.), and it’s pretty user friendly. I have a web designer who helps answer some of my questions if I don’t understand the support documents. Once he shows me the best procedure, I can usually do the maintenance and updates myself. It doesn’t require a computer degree, just a general familiarity with how computer software and codes run.

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  • We cancelled our Volusion site due to lack of flexibility in customization and some problems with their support people, although the support problem was fixed by one of their VP's. We have switched everything to big commerce.com which has more customization and really good support although they can be pricy because the do too much third party integration versus offering functionality that others do.

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  • I do use volusion. Have been for over 10 years now. My site is rather simple and hasn’t changed much over the years as the products I sell are niche market. I would recommend volusion but perhaps with a newer frontend 😊

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  • I have been a Volusion user for about 3 1/2 year. for my website. They offer a nice selection of storefront templates that are either free of not too expensive. They are easy to use either with or without customization.. You can use html code and if you understand the uses of code you can edit the files. Cost is reasonable the most part. I'm happy with Volusion.

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  • We initially launched our site on our own server, with a site that I coded myself. As our business grew, and PCI compliance requirements become more stringent, we found that we needed to move to a hosted server for security reasons. We were already up to several thousand products at that point, and I was very happy with the functionality of our site. So, our experience is probably not typical.

    For folks just starting out, I think it’s a pretty good platform. It’s a little cumbersome, and pretty slow on the management side. But, we’ve only had a few outages, so quite reliable, and no data breaches that I’m aware of. Could be worse.

    For a medium sized ecommerce business like ours, however, it has some substantial drawbacks. Product entry is cumbersome and buggy. It’s difficult to customize the layout or do anything outside the pre-packaged design. Integration with 3rd party shipping software is very buggy and requires processing orders in multiple locations. Recurring billing cannot be used through Volusion unless you disable the credit card security code requirement (because if active, the security code requirement requires that you enter the security code every time you charge the customer). The API system is extremely limited and difficult to use; and I’m a computer programmer! Their in-house merchant service is quite expensive, so I use an outside merchant service, though I have to admit the integration was quite easy.

    In short, they just don’t think much about mid-sized companies or work very hard to make sure that their advanced services work well. That leads to these services being difficult to use or unusable. And, they offer very poor support and NO help in resolving these sorts of issues.

    An excellent example – When I chose Volusion, I specifically investigated the possibility of doing 301 redirects for all my existing product pages. I had high rankings in Google for many of my top selling products and I didn’t want to lose my rankings, just because I was moving the product pages to new URLS. (They don’t give you any options regarding the url for their product pages.) All their documentation says that they allow 301 redirects. And, I even tested it out to make sure it worked. But, what they don’t tell you in the documentation is that the 301 redirect function only works on pages that are static (i.e. www.mysite.com/mystaticproducturl). All my product pages on our old site were dynamic (i.e. www.mysite.com/product.aspx?productcode=product1. So, after 9 months of designing a Volusion store, I was faced with a choice of either sticking with Volusion and losing my google rankings, or taking a loss on all my design time and starting from scratch elsewhere. I certainly should have taken the ladder choice. As it turns out I DID lose all my google rankings, and hundreds of thousands of dollars in profit as a result. Moving to Volusion is by far my biggest regret of all time in managing my company. Incidentally, they never offered any assistance with this problem, never apologized for the mis-advertising, and still market their 301 redirects without mentioning that dynamic pages can’t be redirected. (Almost all ecommerce sites use dynamic pages, so this effectively means that nobody can port to Volusion without losing their rankings.)

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  • Honestly, it's ok....that's it....I just don't want to go to the expense to have one done personally for the store...

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  • I love them! The support is excellent and if things pop up they address issue immediatley

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  • Absolutely. We have been very pleased. They offer wonderful support and we are able to navigate our orders and products with ease.

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  • I would highly recommend it. Setting up a website is easy to do and they have a fantastic help center.

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  • We’ve been using Volusion for over ten years and we like the flexiblity they provide us.

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  • I do find it easy to use, plus they offer many different styles and options.

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  • we like it very much - easy to use - lots of options and great support when you have a question

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  • Very happy with the platform and support. You can always make improvements but so far good. Little expensive

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  • Volusion has been reliable - little down time or hassel. We have not tried other platforms so i have little reference to compare.

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  • we are very happy using Volusion for our e-commerce needs.

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  • Of all the e-commerce applications Volusion wouldn't be my first choice, but its not a bad choice either.

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  • we recommend Volusion.

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  • we like it

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  • No, for many reasons.

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  • I like it.

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  • We love Volusion! (:

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  • Yes. Absolutely. _________________

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  • I would not recommend Volusion. In fact I am rebuilding my site in either Wix or Shopify this summer.

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  • I would

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  • I like Volusion very much. I would recommend it highly.

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  • I like it!

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  • they're a crooked, dishonest website & I wouldn't recommend them to anyone. We're leaving them next month to be perfectly honest.

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  • we would recommend it. Out of the others we have had they are the best.

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  • We just switched from Volusion to Shopify Plus. We are much happier with Shopify.

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  • Volusion is good.

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  • I have been using them for 9 years and I am very satisfied.

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  • We've had a number of carts over the years and Volusion is hard to beat

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  • I am new and do not have much experience with the site, but my sense is no, we would not recommend it. We are actually designing a new site elsewhere right now.

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  • Its not the best!!

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  • overall we are happy with Volusion.

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  • I would highly recommend them.

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  • Volusion is good!

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  • We have been using them for a few years, so far we are pleased with all that they have to offer.

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  • It works well, has decent sorting options and product options.

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