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Supadupa 53 Reviews From Real-Life Supadupa Users

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Published Nov 14 2018 · #10 of 18 in Ecommerce Website Builders.

  • I do use The SupaDupa platform for my website. I don’t recommend them. In my experience they are helpful when you are setting up the website & the website looks beautiful, but you are on your own after that. I set my site up 4 years ago & started having problems this past year & a half. Even though I am a long time customer on their “Caviar” plan, emails are either not answered or their answers are to finger point - it’s a Facebook problem, it’s a Pinterest problem, it’s a Google problem. Shipping hasn’t worked for at least 5 months. When I email them they say it’s a “printer” problem, I sell on multiple platforms & don’t have any problems printing shipping labels from those platforms, so I know that’s not the case. It takes me over a minute to sign on the website. There are some strange issues with Google Analytics, errors in the sitemap, the majority of the unknown landing pages are unknown, etc. Pictures found in Google image searches link to the wrong item. I have thousands of Pinterest pins, this is where I do most of my social media promotion & advertising. I started noticing that pins pinned by my customers were incorrect. For example, the picture would be a bracelet, but the description, price & link would be to a totally different item. I contacted SupaDupa & Pinterest, Pinterest support got back to me with issues, I passed on the info to SupaDupa with no reply. I have offered to pay them to fix these issues or to hire a third party to do this. They don’t even reply to the email, the 800 support number doesn’t work, so there is no way to contact them. I am no longer promoting this website & I plan to switch platforms this Fall, after Wedding season is over.

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  • It is pretty nice. I’ve been using it for about five years now. I do recommend it to others, but lately I’ve been steering more people towards wix because it’s cheaper to use as a ecommerce site and has more flexibility in the design aspects. I’m not saying mysupadupa isn’t great, I still use it. But if you are just starting out, wix would be the direction I’d send you.

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  • I do recommend Supadupa! I've never had any problems with it, I think the shops look smart and it's easy to update and maintain with new products etc

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  • I must preface it with the fact that I got in on the ground floor and have a free for life deal. With that said, I do like the simplicity of using the site. I have also had good results when contacting them in the past.

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  • I have 3 seperate SupaDupa shops and have been using them for about 4years now.

    For me they have been brilliant, simple to use for someone like me with little skills in web designing and ecommerce when I 1st started.

    They have listened to my needs and added features I have asked for.

    Having a UK helpline number has at times been very helpful too.

    Price wise they are too cheap really (but dont tell them i said that).

    I would strongly recommened them to anyone and have not got a single bad word to say about them.

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  • I have been with SupaDupa since its' inception. I am quite fond of it and I think it is incredibly easy to use. My only complaint would be the wish for more than one menu drop down box within a listing for variety of choices but really other than that, it has been ideal for my needs. I would recommend it.

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  • Absolutely NOT! I have just cancelled my subscription. My website has been hacked, I have been trying to get through to them for the last 4 days with no response. Run as far away as you can!

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  • Yes, it's fantastic and the support staff is incredible. I've been with them 6 years now and love it. Previously sold on Etsy and ArtFire and also maintain a website on Zibbet which I like as well.

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  • really like Supa Dupa. It is really easy to use. You just populate your store with your products etc. and then you can choose the pre set up styles. Supa Dupa have been working hard I think to improve the functionality and it has become more intuitive to use. They are good at giving customer support. The only down side, which is quite a big one for another website I have with them, is that they have assumed that everyone is selling physical things i.e. there is no option to leave out postage which I think might be confusing for my customers at check out. They have no plan to change this in the near future.

    Other than that I would highly recommend it.

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  • I have found it easy and reliable. We have a brick and mortar and put both the Supa site and the Etsy site on business cards..

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  • Supadupa was great when it came out about 5 years ago but honestly it didn’t keep up. The developers haven’t updated the store’s features in the last 2 years so that means stores are missing out on having access to newer tools for success. For example, I’ve asked for years for something as simple to make sure when we order shipping labels, that the tracking is also in the email to the customer. That never happened. They would basically get a shipped notification without tracking. That makes the business look unprofessional and waste time having to send a second email with the tracking into. Also the mobile feature is poor in quality, especially in these times where mobile should look as close to the website platform as possible.

    I think at this point the developers are just keeping the stores up and running in maintenance mode so I wouldn’t recommend it to anyone if you are trying to succeed with business on a larger scale and stay current.

    Outside of that, the themes are beautiful and it’s easy to use.

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  • While I’ve had my website up for over a year, I have yet to get a sale - but this is because I barely dedicate any time to my website (I have too many things on my plate to give it the time it needs to really soar). I primarily use my website as an online catalogue of sorts for my customer base that I service.

    However, I will say this: once you understand the quirks of the backend, I found it incredibly easy to build my website, compared to other ones. While you can use templates, there are ways to utilize them to create your own custom site. Whereas, other website builders you’re kind of stuck with what they give you (unless you pay premium to have someone else do it for you).

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  • I love supadupa! The only issue I have is that they don't promote any traffic to their platform....so you have to do it all on your own. I have another website with another platform and I have about 20x the traffic. Sure promoting my own site is my job, but other companies have basic traffic that they listed as their own url get your site to index. Supadupa does have a really beautiful interface though...the best I've seen and very easy to use.

    I stay with them because I would like them to gear up and become like the bigger ones.

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  • I would recommend if you need a basic site, but for what I need (for example lists of all product) not so much as many of the back end things I need do not exist. I now use the cheaper option but was on the business pro package where you get 24 hr support but that was also not good as anything I ever asked for help with (I do have an IT degree and originally built my own site) was not an option.

    So good for beginners especially if you just need site to look pretty.

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  • I do like it, I’ve used a ton of different Ecommerce websites, bigcartel, bigcommerce, wix and others and I found supadupa meets my needs perfectly at a great price(I pay around $200 a year and just a monthly PayPal fee which is very small). They have a ton of themes and are very easy to tinker with. My only quarrel is it doesn’t seem like the developers or operators of the website are very adaptive or actively working on the site. I never get email like “hey we’ve upgraded this or we are adding that, and they also haven’t posted on any social media in months... but overall I enjoy the site and it meets my needs better than anything else I have found.

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  • I'm actually getting ready to switch to Shopify within the next couple of months. Supadupa is fine but is doesn't have the built in api connections to my 3PL warehouse or shipstation, my inventory tracking software.

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  • I would recommend Supa Dupa. The platform is really easy to use.

    Supa Dupa Provide lots of templates, how to guides and videos. What also sets them apart are their flexible payment plans that you can change up or down on at any time. They are very competitive. But the standout is their level of customer service. If you’re stuck you can call them up and they are super helpful.

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  • We’ve been with SupaDupa from day one and we were one of the first couple of hundred early bird customers. It’s simple to set up, simple to use and it’s great if you just want to get online and sell things. The support is good when you need it.

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  • I would definitely recommend it. It’s an excellent low-cost alternative to Shopify if you don’t need all the extra features.

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  • I have been with them since they launched. For someone starting out or dipping their toe, then yes I would defo recommend them. I have not done any high volumes on them and don't really need high-end functionality. If that was the case I think I may go to Shopify, but for my needs, super simple to set up. easy to use and get products online. Then yes they are ace.

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  • Never had any issues at all! Easy to use, my 3yo could build a webpage.

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  • Would have no hesitation in recommending SupaDupa. It has been trouble free since we started a number of years ago and more importantly in my opinion the staff who are at the other end of the phone have always been extremely helpful. My website needs updated at the moment but that is my fault as I have not made the changes I should be going And I am 74 and not very technical but can update the website myself. If I do get stuck on anything I just give the lads a phone call

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  • We have been using SupaDupa for nearly four years but will probably be moving as they do not support a couple of our key needs. - we want to be able to offer international clients the chance to pay in US$ or Euros. - product options on their system do not allow us to offer a model of dog collar first in three alternative widths and then once one of these widths has been chosen in a number of sizes. The way that we have sought to get round this within SupaDupa does not offer a smooth customer experience. SupaDupa does not support these two key needs of ours.

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  • I’ve been using SupaDupa platform for about 5 months. It is a versatile platform full of features an options and you can do a lot of things around. Although I had a couple issues that I dealt with in the last month alone. It’s customer service takes a lot of time to answer an inquire. Also, I experienced a glitch twice when I tried to access into the admin section; the message was an”error in the server” and I couldn’t login either. Issues were fixed by the technical support team. Another thing to point out is the fact that doesn’t have add ons or I am not aware of them; that is a down side also. The price I am paying for is the business plan which is pretty standard price across the board for website builder or Ecommerce platforms. Its checkout is simple to navigate and display in one page, very friendly for a customer.( they won’t get lost ) Overall is working for me so far.

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  • I'm a hobby seller and I got the plan free for life years ago. I'd recommend it for free. I've had no problems. I guess it would come down to what your selling and how good you promote (things I don't do) to see if they charge too much or not. I don't know how much they charge. The only times I had to contact for help was years ago and I do remember they responded right away. That was back at the start-up though. I certainly have nothing bad to say about them.

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  • I love Supa Dupa. Easy to use for the technically challenged, with many features. The built-in shopping cart is great. It has a built-in Blog. Easy to embed videos, photos. The templates are wonderful. Shows up nicely on mobile devices.

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  • I would recommend SupaDupa, although expensive, I find it easy to build and edit. They keep you updated with improvements and the small team are very helpful should you need to talk.

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  • I would recommend it. Although, I don't have experience with other website builders, I can say that the customer service has been fantastic with SupaDupa, and the builder is easy to use, even for a first time user. Their customer service staff is very helpful and prompt.

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  • I have been using Supadupa for about 6 years. It has been a wonderful experience. The running of the back of the house was very easy to master straight from the beginning, and even though I offer a rather uncommon product", I was able to easily get things up and running without a problem. The boutique designs are incredibly well thought out from front to back. I have since had barely any problems, and when I once had a technical issue (it was about 5 years ago), it was dealt with immediately and with warmth and human contact thrown in. I totally recommend Supadupa for anyone who would like to get their product out there and moving. The people there have been great, responsive, and I get the impression I have a an intimate team of designers and web masters on my side.

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  • I totally recommend it. I never had a problem with supadupa in 7 years and all the time I need some help their customer care is always available to give me a hand. No issues whatsoever.. very happy with it.

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  • I absolutely would recommend SupaDupa. I did get in on the early bird special many years ago, and that is the main reason I have kept using the service. Their site is easy to use, either with drag n drop elements or if you are handy with html/css. Customer service is great and fast. Also, I sell on Etsy and Ebay as well, where I pay around an extra $200 or more a month when sales are similar (the low fees are great)

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  • My SupaDupa site was my first e-commerce venture and although I do find it works well I have got an Etsy store too now. My son also has a couple of SupaDupa e-commerce stores so he introduced me to it. I find managing my site and content is straightforward and support when I have needed it, has been quick to respond. Although I don’t like Etsy’s fee structure I use Etsy because of the gateway it offers to a certain type of customer base whereas I have to drive traffic to my SupaDupa site (not always easy).

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  • I do use Supadupa although not to it’s full potential as as a small, low budget person, production works better for me off line. I would recommend it as they have replied to quieries in the allocated time and uploading is easy. The format is quite contemporary and suits makers and artists.

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  • I like it because I'm a near technophobe and once my friend set up the site with me I can now change things as it's simple and straightforward. Most of the time when I've asked for help the reply has been pretty quick. A couple of times took ages though. I'd recommend

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  • I love SupaDupa. I used to do my own website in XML, and every little change was painful. I also like the flat fee instead of a percentage. I get paid immediately into my PAyPal account so I can even create “certificates” for commissioned pieces which they put in the basket and I get paid before I start. The customer support is fast and accurate (though they are in the UK) so I have to wait overnight sometimes.

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  • We LOVE supadupa. We've had this site since they first opened in 2011 (I think). It is super easy to use and we get a decent amount of traffic.

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  • i've really enjoyed my experience + the back end is very easy to use. the support is also very quick, personal + friendly.

    i would recommend.

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  • Two main features that make this less than stellar is inventory management and shipping. I make and sell handcrafted jewelry. If I have one pendant available and four necklace length options for it, each necklace length has to count as one item. So in terms of quantity, it looks like I have four pendants available. I have to manually list items as out of stock because of that rather than a sale automatically listing the item as sold out. However, that may just be the nature of my particular business.

    Second, when I start to create a shipping label for an order it automatically sends an e-mail to the customer telling them their order has shipped. However, I have to send a separate e-mail with tracking info which is one extra e-mail than they need to receive. If I purchase the label outside SupaDupa (via PayPal, USPS, etc) I can input the tracking number so it gets sent as one message. It would be nice if the message was sent with a tracking number after the shipping label is completed.

    If it were within my budget and currently worth the monthly cost in relation to sales, I'd switch to BigCommerce. SupaDupa is decent enough otherwise.

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  • I can't say that I'd really recommend it. The e-commerce side I can't complain about as it's always run smoothly and I find the format easy to use. Having recently helped a friend with a really basic website builder, I can say that the SupaDupa functionality for pages which are not the shop is pretty restrictive. Also, ALL their sites were down for a few hours last Sunday (including their own) and they haven't even mentioned it let alone apologised. No one has done anything on their social media for a couple of years, and I suspect that they are just ticking over - customer service is ..okay… they will answer questions, but nothing happens in terms of them updating things (I recently asked about linking to anchors within a page which looks like it should work but doesn't, and nothing has been done).

    It would be so much work to switch now though...

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  • .so far so good. I used to use shopify yrs ago but to me it was slightly pricey especially when just starting out. Supa dupa is a good platform to start at, i have the middle package $19 a month, to me you get alot for the price. The only problem i had with them was a few wks ago they had some kind of system outage where nobody could get on my website and anybody else who uses supa dupa, it lasted for 10 hrs or so, which freaked me out because you can lose tons of money even in that time frame. But i heard that also happens time to time with other popular ecommerce platforms as well. But other then that, i have no complaints so far.

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  • Their customer service is excellent, designs are good and it's all very easy to use.

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  • we have been very happy with Supadupa.

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  • I have in fact switched to Shopify about a month ago as there were a couple of things I was not happy with from Supadupa.

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  • I would, it has been super easy to set up and use

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  • I love it and would highly recommend it (& often do).

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  • I would not recommend the website at this time.

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  • it’s easy to use and has a lot of features. I do recommend it.

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  • I would 100% recommend it.

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  • we do use SupaDupa for our ecommerce and have recommended it to a few industry friends also

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  • I use supadupa and it work good.

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  • I love it - really easy to use and set up- and fees are not extortionate.

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  • I would recommend it. I chose it because two other businesses use it and recommended it.

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  • I would recommend them, was easy to set up and run.

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