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Ecwid 94 Reviews From Real-Life Ecwid Users

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Published Nov 14 2018 · #5 of 18 in Ecommerce Website Builders.

  • love it! I would definitely recommend it. It’s very intuitive and works well for both physical and digital products. I’ve also been very pleased with the helpful and responsive customer service. My only complaint is that there is no option to send a digital product to a select customer or reviewer via email or link, so the only workaround I’ve found is to create a custom coupon code to enable someone to download a product with a 100% discount. Those are a few of my thoughts.

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  • We just use the free version so I can't give an opinion on all the features. However, if you just have a few items and low sales volume it works well. Clean and easy to interface with our website and Square for payment processing.

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  • I have really enjoyed using Ecwid. Their customer service is very speedy and things are easy to use.

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  • I have found ECWID to be beneficial to our online presence. As with all shopping carts, it has it’s ups and downs, I consider their customer support to be above average, with most problems solved in a reasonable timeframe.

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  • It's been good,it notifies me when I get an order and shows me a copy of what it sends the customer. The web designer set it up and he was the one who recommended it.

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  • I use Ecwid and highly recommend it! Super easy to use, affordable, and easy to install with WP. AND, I only need one “store” but it can sit on all four websites, making store updates easy and fast.

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  • we use Ecwid, however, in the near future we will refuse. The reasons are inconveniences for customers when ordering and paying, mediocre design. There are also very few features in the free version (compared to alternative offers). Therefore, we can not recommend using Ecwid to anyone.

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  • I do like ecwid, the only thing I don't like is they don't have gift certificate capabilities. So every holiday season I get frustrated because that's a revenue stream I miss out on.

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  • We have been using ECWID ecommerce for a number of year in conjunction with Wordpress CMS and the Envato theme. I think ECWID is originally a Russian product and Envato comes from Australia.

    We have found ECWID a very powerful, flexible and use-friendly product. The customer support is also very good over its chat-line. The one problem we have with our website is speed, however, we think it is probably ac combination of Wordpress, Evato, ECWID and the poor internet bandwidth we experience in South Africa.

    Our website is hosted by Hetzner, I think its servers are located in Germany so it would be interesting to find out how US and EU customers perceive the performance of our site.

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  • We use Ecwid just for order taking. We don’t use all the features such as payment and shipping, as we have to follow strict University policies. Once we get the notification that there is an order, we will process the payment and shipping using our University systems and mark the order as fulfilled or shipped etc. Based on how we use it, it works for us.

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  • I would recommend Ecwid. It hasn’t done everything I dreamed and isn’t as flexible as other ecommerce options, but I didn’t want to spend a ton of time coding a store, and Ecwid was easy to setup and it is easy to use on a daily basis to fill orders. I’m a very small business and handle everything end-to-end myself, so easiness really matters. Thousands of orders later, there have been very few glitches, so I’ll probably stick with it.

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  • I've liked it so far. It's easy to use, and easy to add on new products. For more products and more features there is a monthly fee, but the free version is great and helpful when first starting out. I would recommend it to anyone who isn't as technically minded, but wants an easy to use way to sell their products.

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  • I use Wordpress for website, Ecwid for cart. I would recommend Ecwid... Especially if custom work/multiple variants is important to the business.

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  • we would recommend it to others. Easy setup, low cost (no per transaction fees), easy integration with existing website. Does it have issues? Sure, but the “Pro’s” certainly outweigh the “Con’s”.

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  • I think it's clunky and not very friendly. I don't have much experience with any other package, but honestly I am looking forward to our new format that we will be launching in the next couple of months.

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  • I personally recommend the Ecwid platform with free to less than 15$ USD a month. It is a good alternative for small businesses, who do not want to create costier e-commerce website of up to 999$ USD.

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  • its great. All working fantastic. But to have any half descent options you need to pay. I don’t mind to to pay at all but price structure is terrible. So free account is almost unusable for 99% of users.

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  • Ecwid is a pretty solid tool for our services. We like that it keeps a log of all purchases from our store and we can extract that data once a month for our reports. It's nice in that regard.

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  • we highly recommend Ecwid as an ecommerce platform. We have it installed and active on 15-20 websites. However, it is not for novice users. While setting up the basics may be easy, getting it to work with the payment processor, adding options, and most advanced functions are out of the grasp of a casual user.

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  • I like it just fine, however I have no experience using anything other than this platform. So I truly have nothing to compare it to.

    I don't even know what I would looking for to critique this platform. I know that it works for what we need to it and that's it. The guy who set up our website is a contractor/friend of the owner and doesn't actually work here.

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  • I don’t like it that much for a few reasons:

    -Limited payment modalities - because I want to charge in USD but my bank is Canadian, my options are pretty much reduced to paypal and ecwid payment, thats all.

    -No translation or multi language option, so my store shows up in English also on my French and Spanish website, which doesn’t look professional.

    -They charge extra for features that should be free. For my website to look like the demos on their website, I either need to pay extra or be really good in coding (which I am not).

    -While it’s easy to install and blends well with the existing website, it’s not fun and convenient to use. It’s like their developer built it strangely while having a migraine, and now gives headache to every user.

    I would recommend it for those who have less than 10 items to sell for the free version.

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  • we are using Ecwid and like them very much. Saying that, we have not truly taken advantage of all their services because we have been holding back on marketing. We started off using their free service and now use a paid subscription package. Our web designer son started us with Ecwid. We pretty much use his recommendations because he does the research and is our go to" for questions and problem solving.

    When we have had to reach out to Ecwid, they have been quick to respond and have always helped solve any problems. Their shopping cart is easy to use and very user friendly.

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  • I recommend Ecwid, though I have not used it for a year and a half. The main purpose was to sell copies of my self-published Christmas poem. When I wrote a revised edition that was picked up by a publishing company, I took my self-published version off the website.

    If I self-publish something in the future, I will definitely use Ecwid. It's fairly easy to set up, use, and refine as one's business grows.

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  • I use the Business account version and I like the companies Customer Services if I encounter an issue I can't solve on my own. For the most part if a user has a fair grasp of interfaces the site is fairly intuitive, but does require some learning and researching in the FAQ and blogs for the more advanced features.

    I even ended up reaching out to CS on three occasions. They were quick to respond and easily resolved my issue with me in reasonable time.

    My issues involved such features as in dividing catalogues and independent catalogues. As well as catalogue IDs. My queries weren't standard when I asked them three years ago, but a couple have been integrated into features since and are now answered in FAQs.

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  • I wouldn't recommend Ecwid to everyone, but it's a great low budget option for people who aren't as tech-savvy and have a product-based business. It's quick to set up, fairly easy to use, and I really like the workflow it has for shipping products. It'll certainly get the job done in most cases.

    However, I find that it has a lot of limitations, especially at the free or lower-priced tiers. My main frustrations with Ecwid are that the shop loads slower than the rest of the website and is harder to customize the appearance. Since our company is service and product based, we'd love to have recurring payments and one-off invoices built into the service. Right now we're relying on complicated workarounds to do those transactions through Ecwid. So I wouldn't recommend Ecwid to people with a service-based or subscription-based business.

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  • we would recommend it. For our needs it has been very user friendly and easy to manage and navigate. It provides us with the backend tools we requir. While we haven't tried to get very fancy with the store esthetic , I know there are many options for apps within the system (most for an additional fee) that can be used to enhance the look.

    For us it has been, easy to install, easy to manage and has also had good customer service.

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  • I would recommend Ecwid as I never had any problems with it. Please keep in mind that I never used any other e-commerce plugin so I cannot compare it to anything.

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  • I do recommend Ecwid. It works well for my small business. I previously used *InstanteStore* which I liked a lot but according to my web site developer Ecwid works better for WordPress.

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  • although our site is a sidelight ministry for us & we don't focus a lot of time on it, we do write blogs & sell a book we wrote. Ecwid seems to work well for us & their support is pretty good, although they could give a a bit more guidance/support with setting up your store & getting all the options correct.

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  • Ecwid has been great for me and is good for those who aren't savvy about creating ecommerce platforms. They make it very simple and you can integrate a lot. I feel I've outgrown it, but it took 7 years to do so. When we update our website which will be happening hopefully before the end of the year we're going to be looking to create our own customized shopping experience. Would I recommend Ecwid? I would especially for those who don't want to pay high ecommerce web design fees if you're just starting out. I think once a business is established and grows a lot they will move away from the platform but for start ups it's ideal.

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  • I use it because it integrates with Square, allowing me to track my online and offline payments in one place.

    It's pretty good - now that Square have acquired Weebly, I'd probably look at that.

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  • Truthfully, I don't use it as much as I could, so I'm not sure I'm your best source of info. However, compared to shopify, there's no question--- I'd choose shopify hands down every time. I did this because I still have wordpress and haven't switched over to shopify...having used both for 2 businesses that are somewhat unrelated, I prefer shopify for online sales and wordpress for blogging...which is what they are designed for, so the right tool for the job. Having said that, this cart was easy to install, set up, add products, etc. Perhaps if I used it more I would find it as good as shopify. But-- if my entire business was about ecommerce or online sales, I would recommend shopify, no question.

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  • We have not had any problems. Seems to be reliable. A couple differences in the way coupons/discount are handled compared to our old system that I liked better but it works fine for us. We are not a large company.

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  • I had someone else set the site up for me and I haven’t been able to figure out how to update the formatting on it since so I would definitely like a more user friendly format

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  • I do like Ecwid-we stay SO busy that I don't really get a chance to set it up like I'd like to, so not real sure. I have gotten a few orders off of it, but hardly have anything on it. It is pretty easy to use for a non-techy person like myself.

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  • I like it fine - we use it at the free level, and don't use it very heavily, since we don't much physical merchandise, and the free level is fine for our needs at this point, and I don't see that changing. It was very easy to set up and we've run a few transactions through it with no trouble. I don't know how it holds up under heavier use, but we've had no issues with it.

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  • There are multiple limitations for free users such as max 10 products. We are no expert, and we don't do anything complex, so for us it's easy to use and update the product prices.

    We would recommend to amateurs like us, but I don't know what professionals think.

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  • I love to work with it. Easy integrating, downtime is really rare, almost weekly updates and a lot of custom features.

    The only things I miss is mass updating an option. That you can add for example an option on a product and you can choose more products to do the same in one go.

    But after all these years, that’s about it

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  • I love Ecwid! They have a great free version that I’m using right now and the paid version is good as well. They constantly update the plug-in I’ve never had any issues with it and it’s very easy to use.

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  • I do like it. It isn't the perfect solution, but I don't think the perfect solution exists. I've used several other shopping carts from OS Commerce to Shopify, and for my current needs, this has been the best solution. We run the same cart on several sites allowing us to get fairly specific on our marketing, but still only deal with one back end cart.

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  • we do use Ecwid for our online store, and yes, till now I'm quite ok with it! It makes me save a lot of time, maybe could handle some improvements but I had naver had to contact the customer service to tell anything. I've encounter only once (in more than one year) a big data issue, and they sent the same week all explantations about why it happened, what has been done to correct it, how everything is back to normal, and what they will do so that do not happen again...

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  • personally like ECWID quite a bit. I find that it is much easier to use and much more intuitive than PayPal. I can add images and descriptions, set options, and easily turn on/off the items.

    We still use the free version, which only allows for 10 items in the store. We are a small church and don't use it heavily - flowers at the holidays, tickets for a couple events during the year, payment for class registration, etc. There are several options for inventory and shipping management, but I don't have need to use it.

    If you are working with a non-profit, it does NOT allow for variable donations. We use the PayPal donate button for that.

    I am not the person who originally added ECWID to our site. But when we updated the website, our designer had removed it and I promptly asked for it to be added back.

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  • I would recommend Ecwid. Starting out I didn't want to pay any fees just to get setup and previously only had used PayPal every once in while. Ecwid was easy to setup with Paypal and get some ecommerce pages going. Since going that route I turned my largely offline, email hand created invoices to client and run to the mail box each day hoping check's would be there.

    It's free up to 10 products and that is currently what I used to this day.

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  • it was free and worked well for that!

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  • I think it’s ok, nothing super spectacular.

    It was kinda slow with my site but I think that’s also my clunky theme.

    They’re site is intuitive though. It’s not that hard to customize things.

    I build a shop on Shopify and it’s just tons better to have products on that platform (as you probably already know).

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  • Yes i recommend it.

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  • I really like Ecwid, very user friendly.

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  • it is very simple to use. I would recommend it.

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  • it is a decent, inexpensive solution. We are a non-profit so our online sales are small by comparison and not a huge focus of our business or mission.

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  • Weve been using Ecwid for about 6 years and love it. Great group of people over there.

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  • It has been a good system for us. I would recommend it.

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  • I find it very user-friendly and easy to make changes on. It interfaces very nice with my website.

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  • With the free version we’re good (we’re a nonprofit, and so far don’t have much merch to sell).

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  • I would recommend it. Our third try at a website and this one was excellent and solved many problems we were having.

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  • I do use Ecwid and have found it to be the easiest, most economical way to sell online.

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  • I would recommend it.

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  • I like it. Very simple and clean for my low volume sales.

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  • love Ecwid. They are flexible, easy to use and integrate, intuitive and have great customer service.

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  • we love the website. Love the settings and layout.

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  • We have had no problems with Ecwid and have found their customer service to be very good (only have had minor questions).

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  • yeap

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  • Its a simple fast solution to get E Commerce onto a site. Limited in functionality but then you dont always need all the bells and whistles and simple is good.

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  • Ecwid is the only builder I tried. I can not tell you that it is ideal, but it works. It is easy to adjust, so it is good as a starting point.

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  • Ecwid is a very good solution for small business and for e-commerce startups.

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  • I've had a lot of issues with ECWID, so I wouldn't recommend it. I'll leave it at that.

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  • I am very happy with Ecwid and would recommend it to anyone.

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  • I would recommend Ecwid. Responsive support, constant development, and easy integration.

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  • it's a very easy and flexible storefront to setup.

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  • we use Ecwid and would highly recommend

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  • Ecwid is very easy to use and gives great email notification of orders or sales.

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  • we use Ecwid to process payments on items available in our store. We have no negative issues with the product.

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  • I like Ecwid very much! But I have not yet had any sells from it. I need a bit time to see how it works, if it runs well or not for my business.

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  • It's like most online shop tools, if you pay it's excellent, the free version is limited. Haven't had an active Ecwid in ages, but the original version was good.

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  • We’re somewhat satisfied. I’m not entirely sure that I would recommend it.

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  • it has been a very good system and easy to make changes in descriptions / images / you name it we love it

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  • we have been using it for all our sites for many years and are very happy with it

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  • for us it is working fine.

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  • Eight years without a single problem.

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  • been using Ecwid for many years. I highly recommend!

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  • We use Ecwid for our POS and would recommend it to others. It is easy to navigate and the customer support team is very helpful.

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  • We are using the free version and are happy with it.

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  • I do use Ecwid and it works fine. Honestly, I am not active with my designs and haven't updated my site in a while, so ca't help too much, but no complaints as of now.

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  • I do use Ecwid and I am very pleased with it. I found it to be easy and intuitive to set-up and reasonably priced.

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  • We don't use Ecwid much. Square has been better so far.

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  • sure!! its nice plugin

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  • it is great.

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  • Yes

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  • Its great.

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  • So far so good!

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  • It’s simple and inexpensive.

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  • I think I could recommend it. It was simple to set up and get started.

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  • I recommend Ecwid, but the payment versions are much better. Its very clear and easy to use.

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  • We would absolutely recommend it.

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  • I recommend it if you have the skills to develop APIs

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