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BigCommerce 54 Reviews From Real-Life BigCommerce Users

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Published Nov 14 2018 · #12 of 18 in Ecommerce Website Builders.

  • I would absolutely recommend BC. I have been in the e-commerce field for about 5 years now (the prime time for platform development), which has allowed me to work with both closed and open platforms. Big commerce lies perfectly in the middle. Although Big Commerce, is not perfect and has much room to grow, the BC team is very quickly improving their platform and developing the ideas that users, like myself, request. As the BC team creates these improvements, they do their best to keep us informed every step of the way. This is prime for me, because more site abilities means more customers!

    I expect BC to trump all other platforms withing the next 6-12 months, because they are currently developing the platform in the areas that lack. This site is a true competitor!

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  • BigCommerce is the only experience I have with customizable e-commerce templates, so it is difficult for me to compare. I did a lot of CSS customization to my BigCommerce template. Here is what I tell people who are interested -- I recommend them but with the following conditions/caveats: 1) that you have a good basic understanding of content management in advance, 2) that you give yourself enough time to design and understand its features.

    Overall, I am happy with BigCommerce, but I had frustration in design and launch stage (3 years ago). The support from BigCommerce has improved over the years and I would consider them above average in the customer service" arena.

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  • Big Commerce presents good value for what you get, however, i find it a little clunky and challenging. If I had my way again, i would probably go with Shopify. It seems easier to use and update products. It is a little more expensive, but it seems to have better support and templates.

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  • we highly recommend using BigCommerce for your platform. They have many templates to choose from to get the right look you want. Also the backend to the site is very user friendly.

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  • I like Bigcommerce in that I can always reach customer support 24/7. I would say it really depends on what the needs of their customers are. Our template is customized, so if I want to change something I have to go back to my webperson to change it. In some cases it’s not feasible to make custom changes.

    I like the statistics that I can see with bigcommerce and the apps that bigcommerce works with. I just had a conversation with one of the people at Bigcommerce regarding adding Amazonpay and it’s benefited us already.

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  • they are okay. But their integration with Ebay..which was important to me, was very late in coming and not very well done or streamlined. I am paying $70 per month which isn't bad if you are going a pretty good business, but right now, my business is very slow. So that is about all I can say.

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  • I use Big Commerce and I highly recommend them. I had my site with Volusion for 8 1/2 years. I changed when sites had to become responsive. Volusion's answers to that latest internet wrinkle were horrible designs. I received complaints everyday from my customers. So I made the switch and only wish I had so sooner. Big Commerce is way ahead of Volusion not only in terms of design but their customer support is wonderful. I always tell them that they have my back. This is a one person business and I am that one person. With Big Commerce, however, I feel that I actually have an IT department.

    I could go on and on about BC.

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  • I do like Big Commerce. Their templates are easy to use and customize and they made switching from a different platform (in my case I switched from yahoo) to their platform easy and seamless.

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  • We do currently use Big Commerce and it is good for small businesses, but as our company is growing we are looking at changing to a different platform.

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  • Pro’s-turn key, updated apps, and technology. Great support, fresh looking etc

    Cons-as your sales increase it can get expensive. When I first started I was $160 a month for 4 websites, now I am $560 a month US. So my costs have gone up over $6000 a year, and soon it will be $8000. Ultimately Im not far away from paying $10,000 a year. So for the short term and depending on what type of sales someone wants it works. But now that my sales are over 500k a year, I am considering having my websites built. I can do this for about 20k. Essentially it will pay for itself in 2 years. That is the only downside, and to be honest I find very disappointing.

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  • I definitely would recommend Big Commerce! It really has all the flexibility I need, you can change/update the look with hundreds of available themes – and it’s relatively low-maintenance.

    They offer a wide variety of collaborative apps that seamlessly work with the shopping cart. Even if customizing isn’t your thing, you can really work through it with their knowledge base – or pay someone to tweak it.

    Their customer service is great, knowledgeable and professional, and you don’t have to wait a year for response. And lastly, their uptime is great. There are rarely outages, and when there are, they were communicative and responsive to solve the issue quickly.

    While I don’t particularly like their pricing structure, their basic ‘tier’ or plan is reasonable for us currently.

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  • We’ve been with them for about 6 years… This is not the most intuitive back door, but it can be quickly learned by anyone generally familiar with website management. BC tech support is very good – I’d rate it A-, which is much better than any of the several others I’ve dealt with. BC is feature-rich, and might be overkill if you are launching a site in order to market a single product. It works really well for us because we offer over 1000 products online in more than 50 categories, many products have option sets attached, and we run sales and marketing promotions on products, whole categories and combination offerings. We also sell on Amazon and eBay, so BC’s ability to interface with channel management software is a plus. If your builders’ guide is not the extent of your ambition, then BC might be a good choice. The last thing you want, is to work on a site for your product, then find that you have to migrate to a new platform in order to accommodate the expansion of your offerings. We’ve been down that road, and it’s like starting over - hard-earned organic placement and SEO visibility are pretty much lost if you have to do that. If you don’t have plans beyond the builders’ guide you mentioned, I’d probably look at a less expensive or a free website/cart; BC is pretty expensive.

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  • Big Commerce has its pluses and minuses, like all ecommerce platforms. The feature set matches our requirements pretty well, which is the most important thing. They have some new themes that are quite good.

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  • Bigcommerce is a great platform, unfortunately it does not support languages, so it is not a good option for non-English speaking customers. We are in the process of moving to shopify.

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  • We do like like Big Commerce very much. It is great for a retailer that needs a clean easy to use website but has little knowledge of web design or programming.

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  • I do like it and would recommend it. I originally did all my own coding from scratch on Word Pad and that last a few months but quickly became way to time consuming.

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  • We're maybe not the ideal people to ask as our needs aren't that vanilla - we're a wholesaler, not a retailer, and many eCommerce platforms seem to be more geared towards retail. We had a web developer build our current website for us, and they assured us that Big Commerce would be suitable for wholesale. It's difficult to say whether it was the developer or Big Commerce at fault here, but ultimately our website hasn't been entirely perfect. We're nearing the end of a process of deciding on a replacement website, and it looks like we'll either be choosing a proprietary solution (from a developer that also develops with Magento), or Magento. Both options would give us complete access to the new site's source code (though with obvious limitations if we were to choose the proprietary solution), which doesn't seem to be the caser with Big Commerce. This is important to us as we need our website to integrate with our back-end ERP system.

    In summary: Big Commerce seems like a reasonable platform, and I don't want to disparage it too much, but it's not been an ideal solution for us as a wholesaler.

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  • No we would not. They do not do well in keeping up with the latest trends. Case in point the lack of support regarding GDPR implementation. Considering they just raised 60 million in their latest round of financing I would expect them to be pouring on more features and better support. I think that they are just using it to troll for more customers. If we had a chance to do it over again it think we would have been better off with shopi

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  • I will recommend. I have been with them almost 10 years and the now are very stable and Customer Service for support is amazing. I was trying to use another shopping carts but went back to them. Maybe because I am used to it lol!

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  • We just left Volusion for Big Commerce. Much better for what we do, and SEO is best addition. But all my research over the last 6 months, says the HMTL SEO (not CMS SEO) is the way to go. But it is very costly. And also, one needs to use like Word Press, so SEO people can get to root directory. Lots of the bigger companies are doing this but us little boys cannot afford it!! Now the other big issues are many of the manufacturers are doing the online selling of their products them self's.

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  • We have with them for a while now. They are easy to deal with and relatively easy to get a hold of. I would recommend them!

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  • We have been doing ecommerce for many years and have used a number of different platforms. CS CART has been the best we have ever worked with, followed by BIGCOMMERCE. The other major platforms all fall short of these 2 for experienced users who require flexibility. The one advantage that CS CART has over BIG COMMERCE is the ability to alter just about anything without writing code for it. The advantage BIGCOMMERCE has over all the other major players is they come the closest to this in flexibility. SEO performance with BIGCOMMERCE has been very good, it is rare to find a glitch in the software. Customer service has been over the top, when we contact them. DOWNTIME what is that?

    Least disliked feature about BIGCOMMERCE is the inability to set up sales and have them start and end automatically. They are behind the pack with their import/export sales setup.

    BIGCOMMERCE gets a solid A grade from us.

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  • We do currently use Big Commerce and it is good for small businesses, but as our company is growing we are looking at changing to a different platform.

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  • We were with Storesonline.com before. They were doing big tent shows in 2009-2010 and hard-selling the idea of doing your own site based on easy terms for high rankings on google. Google did a major turnaround in 2013 with the Penguin and other updates and this really trashed the earlier model, so Storesonline, while still out there, is all but defunct. They got bought out by Crexendo, a phone company, and that is now the focus.

    So, an SEO company we were working with locally recommended we switch to the #1 ecommerce platform: Bigcommerce. They said our sales ought to go up by 40%. They've gone down. Overall, in terms of ease of use and for record-keeping, the switch was a significant step up, but we remain frustrated at the limitations of the platform, particularly in the area of shipping. It has been suggested to us to switch to Shopify because its plug-ins are mostly free (while Bigcommerce's apps are mostly paid apps) and because it would be more easily customized, but making another switch is a big undertaking. We got a quote recently for a third party company to overhaul our site to keep up with current trends. The $7K pricetag is, well, pricey, but our concern is that that would just be the beginning.

    So overall, BC has been no panacea. It makes some things easier, but in order to supercede its limitations, one has to pay big bucks.

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  • its very user friendly - have been using them for several years now. I think it would be nice if they had a better selection of the free templates as they are very limited, but apart from that I am happy with them. Having said this, I have not compared BC with others for many years now

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  • We love Big Commerce. They are continually improving their platform and making it friendly to use with multiple channels like amazon. It is fairly easy to create products as well.

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  • we have been using BigCommerce for about 4 years now. We were on Yahoo Stores and switching to BC was a major upgrade and lower cost. I highly recommend it and it has taken a lot of heaving lifting off my team’s shoulders.

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  • I would recommend it as a simple website. It doesn¹t do everything we want it to do but it works. It is very easy to update products and pricing, plus it seems to be user friendly. We haven¹t had any complaints from customers so far. We only made the switch a little less than a year ago.

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  • I was with a different provider before I switched to BigCommerce. I switched to BigCommerce because they had some options I was looking for in a website. I like the options and layouts I just lost a lot of traffic. On my old website I would have 30,000 visitors some months. A bad month would be 15000 visitor. Now on BigCommerce, who I have been with for 18-24 months, I get 700 visitors a month if I am lucky. It is gradually going up but is no where near where I was. If someone had a new website they were starting, yes bigcommerce would be okay. But I would not recommend to anyone who has an existing established website.

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  • We use BigCommerce and are happy with it. Compared to Shopify, the base price is a bit higher, but they don’t take a percentage of the sales, so it’s way cheaper. Also, we can use PayPal freely and we had bad experience with the Shopify’ payment gateway. BigCommerce offer less app, but you can take web developer for your specific needs.

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  • BigCommerce is great for keeping track of all the orders that come through from your website and it makes it easy to keep your stock up to date and to remove any stock that is no longer available.

    We recommend Bigcommerce if you are wanting to start your own website.

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  • I love Big Commerce and their support service is excellent—been with them for several years so I’ve experienced how they have changed.

    • Ideal for web design developers, which I am not. • Ideal for business owner wanting an online store with income to support the expenses for services not provided by Big Commerce (every year or so they reduce what each package provides.) • Super ideal as ALL support staff are fluent in English, no problem with accents and almost all have been super helpful. • 24/7 PHONE SUPPORT. • I used to be able to see code and edit it with any chosen theme. Their new theme system is taking that away. Coding will be limited just as it is with most DIY website companies. • Pretty much all promoting or connecting your store to others is changing. Used to be Google Shopping and 3 others were automatic when one took the time to select their categories. That feature has been removed. • I just read that something has changed with store connected to my Facebook store – haven’t investigated but will probably require more work from me.

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  • We are using 4 years bigcommerce. It is really amazing.

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  • I do like Bigcommerce and there support team. I would recommend it.

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  • I prefer Shopify.

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  • Not sure i would recommend big commerce.

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  • No, I wouldn't recommend it. I would recommend Shopify. We are going to make the move over to Shopify shortly.

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  • We do use Bigcommerce. It is the first ecommerce platform we have ever used so cannot compare to others. It works well for us though, simple to use.

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  • We have used BigCommerce for a number of years. Yes I would recommend it to small to medium sized businesses for the following reasons:

    · Easy user admin

    · Reasonably flexible in most areas

    · Can customise the html

    · Well featured for a hosted ecommerce

    · Reasonably priced

    · Good support

    · Good uptime

    There are some niggles but I doubt there is a perfect system out there.

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  • we would recommend it. It’s easy to navigate and gets the job done.

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  • we have been very satisfied with BC.

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  • I certainly would recommend BigCommerce as a solution provider for e-commerce based sites. Setup is easy, product management (including variations) are easy to control and the customer service is second to none.

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  • Yes

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  • we are using Big Commerce and are happy with it.

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  • We like BigCommerce. No real issues.

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  • we would recommend.

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  • BigCommerce is okay... I am going to switch to Volusion soon. Cheaper and it automatically pushes your site to search engines.

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  • We like it, but there are some limitations. Overall it's a great platform though. If I was to consider any other platforms it would be Shopify or Magento.

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  • We really like it. Moving from a self-managed website, they have all the back-end and hosting taken care of. It's a breeze and reliable. We are happy to be with them : )

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  • I would recommend it.

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  • we would recommend BigCommerce.

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  • This is the only website I’ve had. It is user friendly, I suppose. I don’t have anything to compare it to.

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  • I like it. My web guy still thinks Word Press is better, but BigCommerce is pretty good and specializes in actual sales.

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  • I would say we overall pleased with Bigcommerce.

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