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3dcart 64 Reviews From Real-Life 3dcart Users

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Published Nov 14 2018 · #17 of 18 in Ecommerce Website Builders.

  • I like it. At first it was a bit over whelming. I am self taught, so just had to figure things out my self. I like that you can offer customers a wholesale account, you can do phone orders and put what ever price you want for a product, for instance if you want to sell something to someone for 50.00, instead of the 60.00 listed on the site. You can also alter shipping charges here if you like or even offer free shipping.

    So again, once I learned it, it’s great.

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  • For a start up it is fine, there are some very big issues with it and their POS is horrible. Reports are limited, exports are limited. Basically, if you are running an online store that is not very complicated and you do not require detailed reporting for your business it is a great product. If you have large inventory, separate purchasing and sale quantities or require detailed reporting it is horrible.

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  • We are no longer using 3dCart for our site. We have recently moved from it. It was a great platform for us to use, however, we needed more options for our customers.

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  • 3D Cart works well enough for us that I’m not looking to switch, but if I were in the market to start from scratch I’d look more closely at the available features and integrations that come with the platform so I wouldn’t have to custom build them myself.

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  • I’ve got nothing bad to say about it.

    However I’ve been developing some carts for a friend using BigCommerce and find that not only is the BigCommerce platform easier to use with what appears to be more features (although I’ve not thoroughly gone into all the features of my long-standing 3DCart site), I also find that BigCommerce’s integration with Linnworks for listing creation and management to be in a different league.

    I am considering jumping ship from 3DCart to BigCommerce in the next few months because I am a Linnworks user from around 2010/11.

    So 3dCart is OK. BigCommerce is much better. IMHO.

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  • its a good option for selling as it is rather intuitive but it all depends on the intended use, we are actually planning on switching platforms for something with more automation!

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  • i have been with them for a long time. they are really helpful all the time. with all my questions. i would and have recommended them to all fo my friends. i chose them because i sell to consumer and wholesale and distribution and it lets me have those pricing tiers. and basically if you fill in all the proper spaces it does most of your paperwork for you. still learning it though as i had assistants before and now i have ing to do it myself.

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  • I would not recommend at this moment. The software looks solid, but has lots of small issues that can only be solved with expensive customization.

    This however is a general case that is also present with other major providers.

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  • I own 5 websites / 5 different business types. All ran through 3dcart.

    I would never use another shopping cart software. Unless perhaps 3dcart closed their operations. I started using them in 2010. They have always been light years ahead of the others. I ship perishable items on one website.

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  • I would recommend 3dcart. It has many great features, including being able to show different pricing to different groups of customers. E.g., I sell wholesale and when my shop owners log in, they see their wholesale pricing.

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  • we enjoy 3d cart totally. It was very easy to build and to maintain and change prices on for entire groups of products quickly. Easy and powerful to customize to do exactly what we wanted it to do. we did tons of customization on the shipping and it is even more powerful than we needed.

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  • started on Wix when I first build my website. It was very cost effective however I found it was not really geared to run an ecommerce Store.

    I then used a plug-in called Ecwid just for the shopping cart functions. It was better than wix however not wonderful and had its own challenges.

    I then jumped to Big Commerce. It was a much more robust platform however I was not getting the results I was hoping for and left them to go to 3dCart.

    I started with 3dCart in the summer of 2016 and have been with them ever since. They are an affordable platform although they have gone through a few pricing/ plan restructuring.

    I like 3dCart because tech support is easy to get a hold of and is available 24/7. The easy of installing and navigation of Themes is also easy. I just redesigned the theme on the current store with a 3d party theme that was available in the App Store and that was a pretty smooth transition.

    Overall I feel that 3d cart has a lot of features and the pricing is affordable and they do have their own POS app which integrates with the online store. Which was also a plus for me as I hope to open a brick and mortar store in he future.

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  • I like 3Dcart. I have been using them for about 10 years. I occasionally look around at other ecommerce providers only because I feel I may be complacent and just might be missing out on a feature or two I’d love to have that 3Dcart doesn’t have. So far, nothing. And, their support is very good.

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  • I have been using 3DCart for almost 4 years and it works well for me. I have a responsive site and over the years I have has several pretty dumb questions, and they always answer them with no problem. I am not the most technical person so, it has caused me some problem. I don't have a technical staff working on this, it's just me. The system is pretty easy to figure out, and they have pretty good help files.

    I would recommend them to anybody. Always been good and helpful to me.

    They do have technical staff available for hire if you need it. I have gotten by without using that and I am sure I have missed some things, but we run and things are displayed the way I want them so I guess that is what counts.

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  • We started using Zoey because we needed the ability to have a retail sales channel coupled with online B2B purchasing abilities. My marketing crew set this up and went with it because it was easy to drag and drop, and their support was top-notch. They had very basic knowledge of HTML and almost no CSS skills, so it made sense to them. The team that developed this is no longer here, so I am now taking a closer look to see if this is the way of the future for us, though I don't have a lot of data that you might find helpful.

    Prior to that, I was using 3dCart, and I was very satisfied with the platform.

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  • I would absolutely not recommend 3DCart... And I am honestly a pretty fair judge. This wasn't our first website, it was our third. We previously used X-Cart....

    And please don't judge the quality of the site as their work. I bought the website from them in Sep 2016, we didn't go live until Sep 2017, and I had to redo almost everything myself. And things they said couldn't be done, 10 minutes looking at the HTML and I knocked out. I took a video of their best work" when they were ready to go live. I sell hair bows for babies, and to give you an idea of how bad it was - baby's heads were cut off at their noses on my home page. Not responsive at all. The data migration was such a flop, that they just gave up. They said good luck, put the problem of fixing their botch job on me, and they were refunding my money. And it took 8 months and several emails for them to refund that portion. Every time some small problem comes up, it takes a week to resolve. And I have over 100k things that really need inventory control. Initially they promised that their out of the box inventory control would work for me. I have a paper trail of the sales person lining out exactly how it would work for me. Turns out, he was blatantly lying to get the sale. I needed custom inventory control (this was a huge factor in my decision to move forward with 3DCart over X-Cart)... Technical solutions offered an alternative solution. At first they said $500, and when I built an extremely compelling case they said they would just do it. It was supposed to be scheduled for the week before Hurricane Irma. And then the hurricane happened, and the guy that was supposed to do it went MIA. I gave a couple weeks before reaching out. Didn't hear anything (I didn't wait on this to go live). A couple months and several emails later, I picked up the phone and was able to connect. Come to find out he was "promoted" to a sales role. And went back to "this is going to cost you $500." I forwarded him his own emails regarding our discussion, and instead of honoring what he promised he just dropped off the face of the earth. Not nice.

    At this point out of principle they won't get another penny out of me. I emailed the CEO and never heard back. I am just planning to move to another cart service October or sooner.

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  • We have been using 3D Cart for almost 5 years, and are currently in the process of changing ecommerce platforms. 3D Cart has generally been a good product for us, but as the complexity of our organization and the products we'd like to offer have increased, we have need for a more robust solution that integrates better with our other systems. We would recommend it for sellers with simple product lines whose accounting system isn't as complex as ours.

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  • I wouldn't recommend it at all. Our store prices dont display properly across the site due to the tax module being pretty useless... it displays tax inclusive prices to buyers that dont need to pay tax, and when that happens the prices on the checkout page don't match up. E.g. if ordering two items it may show one items price as £50, one as £100 so you'd expect a total of £150, but then the checkout total shows £125. The £125 price is correct for a customer that doesnt have to pay VAT, but the lack of clear pricing and consistency is terrible, a customer cant really see what they will pay until the reach the very end of checkout and even then cant see an accurate breakdown of what they are paying for each item. We've also had several other issues that we've had to fix with javascript (way beyond most people who would be looking at setting up an online store). In all cases the response from 3dcart customer services is along the lines of thats just the way the site works, we may be able to sort these issues with custom scripting, please contact our team for a quote". Obviously paying them to fix basic issues isn't something we're interested in so we're in the process of moving to Bigcommerce, which is going to cost us over double per month, but we're more than happy to pay it for a store that works properly. We actually left Bigcommerce for 3dcart several years ago because Bigcommerce was more expensive, had a couple of issues with product options we couldn't work around and didnt have some of the discount features we needed, so 3dcart seemed a better option at the time. But in those several years there have been no noticeable improvements or fixes to 3dcart while we've been a customer, I can't think of a single thing they've done thats helped our store other than essentials like adding an EU cookie compliance notice. In that same period Bigcommerce has changed drastically with an entire revamp of their themes and backend, fixed the issues that led to us leaving them and added/improved features that were lacking when we left which says it all really.

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  • this came with the business I brought in March and have had a learn quick, I have found it to be user friendly in most cases, few things they could improve on like a back button/not have to save on each tab under the item you are updating (or everything is lost) but on a whole its been great and cost effective to small business like myself who dont want the high costs of running a website.

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  • Well, if one is technologically advanced, which I am not, I would say yes. I built my website myself about 5 yrs ago. Then it was a bit easier to set up. They continue to change it, and honestly, I couldn't tell you if it's for the better or not... Sure they offer a lot of online workshops, but you wind up spending more time trying to learn that than working on your business.

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  • I m very happy with 3dcart. I've had it for about 8 years and although I occasionally look into other platforms, this has been the most economical for the expanse of features that they offer.

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  • Our overall experience with 3dcart has been positive. We researched other options, and at the price point, we couldn't find any that beat 3dcart's features.

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  • I’ve been using it for many years so i believe i am use to it but I know the interface is more complicated then Shopify. If i was a new business i would start with Shopify. Pricing is the same it is just easier to maintain if you don’t have a web developer. But if you use one of the 3D cart themes then it’s pretty simple.

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  • we use 3dcart and I would recommend it. The platform is easy to use and you can get your products on the Internet really fast.

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  • I would highly recommend it.

    I have been using 3D for a few years and I am very happy with it.

    I am extremely technically challenged and I found 3D to extremely user friendly.

    Tech support is quick and easily understandable for the novice.

    Almost any question you have can be found with a detailed answer in the Knowledgebase.

    All around I very pleased.

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  • we have been using 3d for years and we are very pleased with the services. They have excellent customer support and resolve issues quickly and efficiently.

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  • I do use them but I'd not recommend them to anyone.

    I'm looking to move to Shopify

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  • We would absolutely recommend 3d Cart. The basic cart setup is very intuitive and there are plenty of customization options. Given the nature of our business we require additional design modifications from time to time and 3d Cart technicians are very responsive and helpful. They will even code it for you (for a small fee).

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  • I highly recommend 3dcart. Very user friendly.

    Being in the firearm industry many cart providers do not allow firearm companies and 3dcart does and they are constantly upgrading and adding new features. The times I have contact them by submitting a ticket for an issue they are super quick to resolve and get back to me.

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  • For a parts catalog I think it is the best thing going unless you want to pay Magento thousands of dollars. It's better than bigcommerce and all the others because it allows me to create multiple attributes/options. It also will feed my products to any market I want including Amazon,eBay, Walmart etc... I know this cart better than 3DCart and I build custom websites.

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  • they have been very good to work with. Anytime I have needed any assistance, their tech support has always been top notch.

    We have experienced very little down time and anytime there has been an issue I feel like they have addressed it quickly.

    They always seem to stay ahead of changes and updates. It’s nice not to have to worry about that stuff and just concentrate on my store.

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  • I would not recommend it.

    It was fine 15 years ago when we first opened our company.

    We are almost finished building our new site on a Shopify platform… much more user friendly and easier to use.

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  • We are small and are moving to Wordpress and WooCommerce. For our needs, 3dcart was too difficult to customize and do what we wanted without hiring them for customization.

    For a company with a large selection of products and the ability of having a person dedicated to managing it, 3dcart might be good.

    We need content pages besides shopping pages and we just couldn’t figure it out quickly.

    Our podiatry market is pretty limited, but if we were using Facebook for lead generation, we might have gone to Shopify for the integration.

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  • We have been using 3dcart now for 5 years and have had a great experience. While there are not a ton of templates we changed the css to meet our needs and turned on and off areas of the website to meet the design format we were wanting.

    Uploading parts is easy through a spreadsheet and connection to Paypal Express, Paypal merchant services and editing shipping is highly editable. Any time we have been stumped the tech support has answered by questions within 30 minutes and if it was after hours by the next morning.

    Down time has been negligible and in the last 5 years I can count 3 instances for less than 2 minutes.

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  • I would recommend them overall. There have been a lot of changes over the 8 years I’ve been with them and now their revised packages make it so you have to pay more by upgrading to a higher package if you want certain features. I no longer have numerous features that I once had on the package I am on and I am not willing to upgrade to get them. I guess their support is so-so, I don’t use it much and I usually contact them through their online support ticket system when I do need to know something. I am paying for the package I use for $36./monthly and I don’t have unlimited products or bandwidth and if I want it then I’d pay nearly double from what I currently am plus loose features. I end up paying extra for bandwidth each month but it is still cheaper to pay that than to up grade. Oh yah, on their bottom package that you see on their site, you don’t even get a contact form, you have to pay for it through their app. At this time, if I was to upgrade I’d loose what I do have if I was wanting to go back to what I currently have.

    I don’t think any shopping cart software out there gives you everything unless you pay huge bucks. My little business is small so for me, it is not worth it to pay that extra. Plus I am going out of business once I sell out out inventory and at this rate it is taking a while. Online shopping has gotten to be quite competitive and is not what it use to be for me.

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  • We are no longer using 3DCart for our website; we have switched to Shopify.

    The main advantages of 3DCart is that a lot of features you have to pay for using Shopify are free using 3DCart (inventory alerts, tiered pricing, etc.). It is also rather simple to use.

    However, we did switch to Shopify for a couple of reasons.

    1) Shopify themes and designs are superior to 3DCart, and we don't have a web developer to make a theme for us

    2) Shopify integrates well with everything, and there is an app for nearly every need. The same could not be said about 3DCart; almost everything was a hassle with 3DCart. For example, MailChimp (a free and very popular email marketing website) integrates very easily with Shopify, while it was a nightmare to use with 3DCart.

    3) The 3DCart plan we were on had a very small bandwidth, so we were basically paying double the fee every month since we doubled the amount of bandwidth available to us

    4) This is a small thing, but Shopify does have a mobile app that makes it easy to check orders and change things when you are not at a computer

    Overall, if you are just dipping your feet into e-commerce for the first time, 3DCart is not a bad option but do note that our conversion rate went up quite a bit with minimal work done by an amateur (probably 10 hours or so over 2 weekends) once we switched to Shopify. I would definitely recommend Shopify over 3DCart.

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  • It was OK 10 years ago, but I’m going to upgrade soon and I think there are much better options available now.

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  • it was very easy to launch if you have a solid foundation for today's tech. I do have a good understanding of HTM as well, so I realized what the different forms are meant to do naturally. Though I'm no code guru, it was easy to follow. That being said, it is not as easy to customize, and I'd like to see some other ways to vary my presentation, but for what it is, at these prices, it's a great all in one solution. Set up was easy and their tech support are very responsive. I just wish I had more to list!

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  • I would go with Magento..as this is more of a close source platform and does not allow much if any in the form of customization

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  • 8 or so years ago, I would have told you it was amazing. The customer support was great, they all knew what they were talking about. Like knew the answer and walked you through it. They answered the phones, they spoke english, they didn’t smack gum in your ear lol If you couldn’t figure it out, they would do it for you. They never tried to upsell you. I couldn’t believe how great they were! Now, the customer service is awful. The people that answer the phone are reading from a script are really don’t know much about it.. They are always trying to hard sell you. The average 3dcart user knows more then the tech support. If you have a major problem, it takes a long time for someone to get back to you (once it is “escalated”). I know people who started using it lately and they are nickel and dimed for all the modules. When I first got it, I got all the modules for free. So, I would recommend it if you know what you are doing in building a website and your site is large enough to pay for the higher monthly charge so you don’t have to buy all the modules. IF you are new and don’t know what you are doing, I would go to a cheaper site builder with good customer support.

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  • . I would not recommend 3D Cart. They are impossible to work with and I’m not a fan of the a la carte billing they do for “webmaster tasks”. The support has been negligent and the site itself was expensive to create and we get little to no support for the maintenance. It is like pulling teeth trying to get through to them – well, trying to get through to anyone not in sales. I’m very disappointed and wouldn’t recommend them to anyone.

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  • It’s pretty user friendly for someone who isn’t overly tech savvy. Trying to get a hold of customer support is absolutely terrible, no one has 2-3 hours to sit on hold to talk to someone.

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  • We keep using 3d Cart. So it is hard for us to compare it with other E-commerce platform. So far 3d Cart meets our expectation. Yes, I will recommend it.

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  • It is very easy to setup and navigate once you get use to it. I would say the only drawback to it is it is geared more for a US market. The shipping options are very limited

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  • we would recommend 3dCart as we have been using it for years for a few different companies and have been satisfied overall.

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  • I would recommend it.

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  • I would recommend 3dCart for ecommerce.

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  • Yes

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  • very tedious but works well. We upgraded from a different platform and are happy with the results.

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  • I would recommend it. Nothing is perfect but it makes complicated matters simple to do unlike some other programs.

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  • I would highly recommend it

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  • This is not good from last 2-3 years. It was nice and worth 5-6 years ago.

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  • We have only had this site for a few months, it is working O.K. and I think it is good place to start.

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  • We have other small businesses and use Wordpress and have used Wix and they’re much better

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  • We actually stopped using 3d cart, we now use shopify which is a lot easier and more effective then 3d cart

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  • Yes

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  • I would definitely recommend 3d cart.

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  • I have 8 sites with them and support is great. been with them since their beginning.

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  • We are very happy with the level of service at 3dcart. I don't know about portfolio sites but we use it for our e-commerce sites

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  • very pleased with 3D Cart

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  • We have been using 3DCart for 6 years and, while it has served our needs, we will soon be changing platforms.

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  • I really love it and I the support service is great! They are always there to help.

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  • It is just ok and I really like to switch shopify.

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  • I would recommend it, absolutely. Very easy to use and good customer service.

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