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Zoey 31 Reviews From Real-Life Zoey Users

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Published Nov 14 2018 · #14 of 18 in Ecommerce Website Builders.

  • I was fairly happy with it until a recent change to how they do reporting. Not a fan now. Also I saw my traffic and conversion rate drop dramatically when I made the switch. Their lowest price plan is also quite expensive. That all being said the reason I have stuck with it is M2EPRO which I use to sync/list my items on eBay. This is by far the best combo Magento and M2EPRO for this. I was tired of managing all the magento portions so this was a good alternative to me doing it.

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  • I highly recommend Zoey.

    It is a very easy to use platform with a build in designer that allows you control over the design. Also work with Glew analytics, and easy to integrate with google analytics, adwords, mailchimp and you are able to integrate with Amazon, and many other features too many to mention. I like that it was build on magento platform. Magento by itself is very difficult to manage, but with Zoey they take out the stress.

    For someone with limited technical background, I was able to set up the website with so much ease. They offer immediate support, have regular webinars etc. They take care of their users and their platform. For me they come highly recommended.

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  • I love Zoey. It is very powerful and very easy to use. If help is needed, the support system is fast and very informative. I think I only use about 30% of its features. The add-ons are easy and there is quite a choice. The design editor is easy to use and also very powerful.

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  • I’m quite happy with Zoey, though the last platform I was on before was really poor and antiquated and I don’t have much experience with other leading platforms to judge against.

    My main reason for going with Zoey was that it’s a Magento based platform and our POS offers an integrated API that automatically updates inventory and brings orders down in to the system.

    Also, it’s built to be able to be managed in house with little need for hiring an outside developer for the most part.

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  • I would. One recent thing has irritated me. The analytics package that was part of the system was discontinued and they now have an upgrade you need to pay extra for, or want you to use Google Analytics.

    Personally, I think a basic dashboard is a bare minimum that should be included. They've been going more and more to an ala carte for add ons, and it's starting to get pretty expensive to run a monthly store with them. I think you need to be an established business and I would hesitate to recommend to a new startup with limited sales to push through their site.

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  • I would recommend it. I started years ago with Prostores, but they apparently could not conform to some of the regulations the government decided on for processing credit cards and closed down. Its was not quite as easy as that and their customer service is not as easy to reach as it was when they first migrated my store over.. I could call and talk to a couple of the same people and get answers or call backs. Now you have to do an online ticket and communication is through email, so for someone not an expert at websites, makes it a little harder for me to figure out the answers. But considering I am an older woman, with no knowledge of websites, I do all my own listings, handle my orders and find it easy. There are a couple of things I'd like different, and they are making updates and changing things periodically to improve.

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  • I am a Zoey user. I have been on Zoey since December 2017. I am new to having a website. I did have a third party help set me up as to how I wanted it to appear and work. I have not had any complaints by users. Zoey is young and there are somethings that could be enhanced ie being able to set up fractions for fabric purchase in the quantities. I also want to put sale swatches on items, but I don't know how to do that. There is a learning curve, but most of that is due to my lack of knowledge an time

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  • We would highly recommend Zoey. It's already a good product and rapidly improving from new features/updates being released on a regular basis ( https://support.zoey.com/reference#may-2018). They welcome new feature requests from customers and are very responsive to them. Support is unbelievably fast & good... virtually like having our own in house IT team. For example, I asked for an export data to csv" option on one particular existing report as a new feature request. They responded and added a button for that to the report page within only a day or two of my request!

    In general, Zoey also seems very transparent in doing business which we like. We sleep well at night not worrying about some "gotcha" fee buried in fine print surfacing unexpectedly.

    We migrated from Volusion to Zoey a little over a year ago. Zoey is light years better than Volusion and was a great move for us. Volusion has been very slow to release updates and pretty much ignores new feature requests by customers, or at least is extremely slow (often years) to implement suggestions. Volusion is not transparent in the way they do business and in our opinion operated highly unethically, and we grew to never trust them. They have a lot of hidden fees, and their support is very slow and unhelpful... when they have a problem on their end, they are more focused on trying to shift blame for the issue to someone else or argue the issue doesn't even exist than trying to help resolve it (for example, we had absolute proof once that they were down on their end, which we presented to them after they argued they were never down and any issues that may have existed must have been on our end, etc, and then after faced with the evidence would only admit they had had some "server latency". Sorry, but when browsers time out and customers complain that they can't order, you are DOWN). But I suspect they wanted to deny being down so they can advertise "99.9x% uptime". They also don't clearly disclose bandwidth limits and overage fees, advertise "2.9%" payment processing very prominently but then don't clearly disclose that practically none of your transactions will qualify for that rate (when we let them process our transactions, it was running close to 5%). Once we saw how badly we were getting screwed and cancelled, they charged us a $100 cancellation fee when virtually every other payment processing service has month-to-month service with no cancellation fee.

    We were going to change from Volusion to Big Commerce, but just as we were about ready to launch in BigCommerce, they announced what amounted to about a 500% price increase, so we quickly dropped the launch. BC even tried to continue to charge us after we cancelled. We had to file a dispute to get our money back as they refused to refund voluntarily even though their terms of service did not provide them with the right to charge us.

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  • we would recommend it, its very easy to use, powerful and flexible. It is expensive compared to other solutions but works well for us.

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  • i like using Zoey.

    Not all in design section but i hope for the future we will have much more possibility.

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  • We are in process to change to Shopify.com, better platform and much larger company.

    Zoey is originally Maginto platform own by eBay, Medium and large clients are kept by eBay and small one sold to Zoey

    It was ok with us until now but we are growing and we have outgrown Zoey

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  • We are not using Zoey any more, the platform is really good, much better than the others we tried, you can have your very own design but it is very expensive for start-ups (like our case).

    We have move to Shopify that costs 25% of Zoey, Shopify is pretty decent for our current needs.

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  • I am to redo my site on WIX

    It's a better platform. More flexibility and less expensive.

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  • I do recommend it. Easy to work with the CS is very helpful. We do a lot of business on the marketplaces so we needed another service to manage our inventory and pricing across 5 marketplaces. It is easy to use their pricing was a lot better at 89.99 a month but it has went up considerably over the past 2 years.

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  • we love Zoey. It is very user friendly. My only complaint is that you cannot speak with a live" person. They choose to do everything via email. Yes, I am pretty old school, however, sometimes trying to explain your problem in an email is difficult and I think a phone call would be much easier.

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  • it works fine for us. We do not use all it's capabilities at this time, but as we grow it may become more of a valuable piece of the puzzle.

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  • thinking about changing. Zoey’s prices go up fast and you can only use important things if you use the Power which is $500.00 a month. I have put a lot of money and time trying to use a simple platform. I have used them for 2 years now and still have a hard time with coupons and sales to the point, I rather not put one on. I just keep using the same sale as it is already done. I have tried other ecommerce and never a problem with this.

    I think things could be a lot easier, but I believe they want to make it seem hard so that customers feel they are using a fancy ecommerce. To me I rather pay a lot and have it simple to use than paying a lot and can’t figure it out. Customer service is not great. They talk to you as if you should know everything already. They do have things to read for help, but who has time to find it and then try to learn it? It is too difficult, time consuming and stressful. I have used Volusion and they were much easier to use, and with exceptional customer service, I miss that part. I was lead astray because of a very professional speaker who made Zoey seem like my forever home. Not the case, I am on the search once more.

    I do like Zoey, but I feel I can get the same things at a much cheaper price and with much better communication.

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  • It is pretty good but there are a few short comings such as add ins that are not partnered with them are difficult to implement.

    Also the monthly rate is quite exorbitant at over $100 per month.

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  • We¹re using Zoey because it is the only platform that our POS supports.

    POSIM and Zoey dovetail pretty well, and my biggest complaint about the interaction between the two is that the gift cards purchased in person from the shop can¹t be used online, and it¹s a bit tricky to use gift cards bought online in the shop (but it is possible, unlike the reverse).

    We used to use Shopsite, and I was pretty happy with it. Lexiconn hosted our shop and they were incredibly helpful and easy to work with, but we weren¹t using a POS. We set up our pages in Dreamweaver and linked the items to the shopsite cart, so we had complete control over how any individual page looked, and how they interacted with each other.

    Zoey isn¹t as versatile, and some of their page-building tools are frustrating to use. Their category and page structure is mostly determined by the database, so any links to pages that aren¹t part of the catalog have to be added to the bottom of the page or somewhere else besides the main directory.

    On the upside, if you¹re fine with using someone else¹s templates and having all of your product pages be determined by your database, it works pretty well. I think it would be fairly user friendly to a newbie. Zoey¹s tech support is pretty decent, and my only complaint with that department is that all complaints/inquiries have to be done via email/form submission. You can not call them. (You can make an appointment for them to call you, but really, the email is just easier and they always get back to you within 24 hours.)

    So would say I¹m reasonably satisfied with Zoey, and if I was more of a beginner at this, I¹d probably be more satisfied than that.

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  • It definitely has some great features but also limits the customers ability to access the features depending upon the price plan. I currently pay $89/month for the least expensive plan, which limits my ablility to use various features (such as customer access, shopping cart access and customer reminders to complete their order if they have not, pending customer approval for mailing lists who have signed up on our website, analytics on back end stuff related to our website) plus some other features we would like access to without moving up to the $299-499/ monthly price plan. We already use Google Analytics on the back end so the loss of that feature did not matter to us. Zoey does offer some great templates to build a website, preconfigured with most of the bells and whistles to build a very nice looking website. This is perhaps the best thing Zoey offers those of us who are not website builders or developers. They merely make you pay for many features which used to be accessable on the $89/month plan which they now charge way more for. Their customer service is excellent if there are issues. We are perhaps the only company still paying the $89/month, as they tried to raise the price on us almost immediately after we completed building the website and I complained to Uri, the owner, immediately. This is also perhaps why he cut out our access to the features we still wanted to use. Consequently, we are looking for another website hosting company since we do not generate the bulk of our revenue off our website, as we have been in business for over 30 years and have established corporate clients. We merely do not want to pay what Zoey wants us to pay to have access for various features. For a larger company who is really looking for a full featured website with tons of features for growth Zoey might work for them, but it is expensive for smaller companies at $299-499/month.

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  • No, they are assholes. They are always raising the price and add features that either cost extra or you have to be in the highest package to use. Would not recommend.

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  • We are very happy with ZOEY as it is very stable and keeps developing and adding functionality at a very high pace. The only downside is that it is pricy and that many add-ons are billable, which can add up to a pretty expensive shop if one is not careful.

    The design editor is fantastic and we have been very happy with their support. As we were one their first customers, we know ZOEY for a few years now.

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  • I think we are changing to Shopify. I didn't have any major issues with Zoey but there were some bulk tasks such as adding images to variants that were menial and time consuming. Shopify offers a detailed timeline of shopper behavior on your website and I didnt see anything like this in Zoey

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  • we are using Zoey and we use it for 2 sites and highly recommend it. We've moved to Zoey from Magento and it is so much easier/better/quicker/etc etc.

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  • I have found the Zoey support to be great. In reality I think it is perhaps more geared towards B2B and I run a B2C marketplace so it's not 100% geared up for this. I don't use nearly half the functionality the platform provide, this is due to my inexperience with web development not the site. I am based in the UK and do not have support of a partner which i think would help me infinitely.

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  • we're really happy with it at the moment! As we grow we might need to move on, but it's great for the size company we are now.

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  • I really like it. It’s easy to use and very flexible. I don’t yet use it as my back office, I have another for that. But, I’m hoping to switch over to it completely at some point.

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  • Absolutely - I would definitely recommend it! :)

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  • I would highly recommend it. It is an AMAZING platform to use for small/medium/large businesses selling retail/wholesale/online and pre-order items.

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  • i would recommend Zoey. I find their software easy to use and provides a good final website.

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  • i have enjoyed my experience very much.

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