My first problem with the Web.com website editor was obvious as soon as I logged in— there are two huge sidebars. The sidebars covered up large chunks of website, which means I couldn’t even see my full website on a normal-sized laptop.
Editing individual website elements is an absolute mess. To the right is a screenshot of my page ...
... When I accidentally clicked and moved the background shape element, it covered my entire page. Just vanished. Or at least that’s what it seemed like— it turned out moving the background shape moved it ahead in the layer order of all other elements, so in order to get my page back I had to change the layer order. (Many users will probably never even figure this out.)
Web.com is a blank canvas editor— which means you can drag and drop elements anywhere on the page. This presents a problem for footers. Most blank canvas editors (such as Wix and WebsiteBuilder.com) have figured out ways to deal with this. But not Web.com. There is no footer system. You’re footer just sits at the bottom and gets in the way of content if it overlaps it:
No blog support.
No ecommerce support.
There is a full form builder. You can add paragraph inputs, single line text inputs, radio buttons, checkboxes, email fields and more. Form submissions are sent to your email address (submissions are not saved to a database, so make sure you save those emails!). You can edit the error and confirmation message and redirect to a URL upon successful submission. Solid. Show Screenshot
No. Images appear slightly blurry on retina displays (iPhones, Macbooks etc.).
You could delete everything from a theme and create a new design from scratch. Customizing navigation is surprisingly sophisticated. You can add padding, borders, corners, shadows and more. You can customize the hover and active states when hovering navigation. Unfortunately there is no way to set global styles— which means if you want to have a consistent look and feel, you will need to make sure every element is styled individually. This is less than ideal.
Unfortunately, even if a theme looks nice, they end up falling a part in the website editor once you start to customize them. They’re just too specific— once you start editing them, they start to break. (One of the reasons is you can’t select more than two elements at once— making it very precarious to move elements.)
One of the few bright spots in Web.com is style customization. There is a good amount of style customizations you can set for each element— for example you can customize object transparency, drop-shadows, corners, borders, background colors and more. That’s cool. Unfortunately you set styles for each element individually so there is no way to set a global style for a consistent look and feel.
Mobile is a joke. You have to pay an extra $4.95 per month for their “mobile theme.” These are not responsive themes, but instead it’s just a simple little mobile template that looks the same for every website. Worst of all, I paid for the mobile upgrade but I could not figure out how to enable it on my website! Eventually I just gave up.
My first problem is that there is no free trial (almost every website builder offers at least a 14 day trial or free tier). But with Web.com you have to pay to try.
But things get really bad when it's time to cancel.
They don't let you cancel, instead you have to call them between 8am - 8pm EST Monday to Friday. When I called support they transferred me twice before I ended up in tier 2 support. Tier 2 support repeatedly asked me why I was cancelling and how they could get me to stay. I just kept repeating, “please cancel my account.”
Finally, they said they could cancel my account— but in order to do so they required me to tell them my password over the phone. This is an incredibly lazy and HIGHLY insecure way to cancel an account. Passwords are private— most modern, secure databases encrypt passwords so that not even a developer can see what your password is. Many people use the same password for multiple services so keeping passwords private is very important. But in order to cancel your Web.com account you are highly exposed and vulnerable to a Web.com customer support agent (remember: these agents can also see your email address!)
In all the phone call took 15 minutes which sucks. But worst of all is the requirement to tell them your password. Terrible.