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Photography Website Builders Zenfolio.com
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Zenfolio Reviews

Reviews from 61 real-life Zenfolio users.

89% Customer Satisfaction

  • I've been pretty happy with Zenfolio and I have so many photos on the site (most are hidden folders) that moving to another provider would take weeks to migrate.

    I'm not limited to the amount of jpg files I can keep there, and if I wanted to pay more I could keep raw files.

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  • If you want to use the provided templates as-is, the site is pretty good. If you, like me, attempt to go 'off the grid', it is a very frustrating experience because it is not very intuitive.

    Once the design is done, the site generally functions very well for what it is intended to do. In my case, show my work, and provide a place for clients to view their galleries and order products.

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  • Professional Photographer (closed Facebook sites) said Zenfolio websites are specifically designed for professional photography, so I tried one. I found it easy to use, no complicated coding! easy to build and try out, so I then subscribed to a full site, and not regretted a moment. There is one issue at the moment that has now been solved? Zenfolio maybe one of the last to convert websites to HTTPS:// SSL license will be part of the subscription, not a separate cost as with some others!

    Other sites I've used have used coercion to get you to upgrade when you don't need to, Zenfolio leave the choice to you! I can recommend only on my usage.

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  • Zenfolio has worked well for me over the years. Reliable and pretty good customization for people who don’t want to mess with HTML. Prints and other products are a little pricy but most of my customers order downloads. That’s OK, they have to make money somehow. Customer service has been excellent in the few cases when there’s been a hiccup.

    My annual fee is a bit less than that advertised because I was grandfathered in after using them for many years. I previously used SmugMug which was great, but they dramatically increased their cost and that’s when I made the switch.

    A couple of minor “nits.” They pay you through PayPal and you need to request a payout otherwise the money sits in their account. Also, they somehow avoid giving you a 1099-MISC at the end of the year, treating you as a completely separate company. OK with me, but it seems similar hosts handle it differently.

    All in all I would give them an A-.

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  • I would absolutely recommend it. As someone with high standards for web design who doesn't have the time to build their own site from scratch, I've found that Dunked has the best-looking designs (for desktop and mobile) and simplest backend user interface.

    Additionally, its pricing beats out the competitors (Squarespace, Format, etc.) when it comes to my needs. I don't need a hella lot of functionality/support, just a beautiful way to showcase my work.

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  • Mostly I would recommend it. There are a few flaws that are challenging:

    • In order to use Facebook Pixel and a variety of outside services you need to be able to embed code/scripts on pages. Sometimes you need to embed/insert in the header/footer, sometimes in the body. Zenfolio only supports a few very specific things. The rest you’re just SOL. So I can’t put a FB pixel on my site. Without being knowledgeable about HTML (which I fortunately am) you can’t embed a from from a site like JotForm on a page. • The shopping experience is not good. Many customers of Zenfolio have raised this issue AFTER Zenfolio launched their “new better” shopping experience. It’s confusing and awkward. • There are elements of the design/layout that are hard to figure out and configure.

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  • I've been with Zenfolio for many years. It is a good site to display and sell photos, and has an elaborate system of fulfilling sales. I have only used Zen to display my portfolios and to set up proof galleries for clients.

    When I set up the site, built it myself using their templates, (which to a design layman like me all looked pretty similar and unexciting, even tho the samples they offered looked good). I found the directions confusing, often circular, and the explanations very new-age and not concise and helpful. I was never able to find a real person to talk with. It was frustrating. Finally I got a workable site up, and have watched the fees grow pretty fast over the years.

    Right now, since I don't use the site for sales, I feel I'm spending money I don't need to, and am exploring other avenues for my portflios and galleries. My contract is up in a month and shows a big hike in price. It's troubling, since doing a whole new site is a challenge for me and time consuming.

    In short, I am not a very tech-savvy person, and I feel you need to be with Zenfolio. I got the impression whenever I wrote for advice, that I was dealing with young geniuses who didn't understand that not everyone knows the intricacies of their proprietary language so I've never been totally comfortable.

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  • I would highly recommend Zenfolio. I vetted about a dozen options before settling on Zenfolio. Two things that made up my mind were that most photo fulfillment is done by M-Pix and I’ve always liked their work and I liked the configurability of Zenfolio.

    After using Zenfolio for a few years, I am very happy with their service when there is a problem or something I don’t understand.

    There is only one thing I don’t like. They recently changed the way a single photo is displayed. By default, the store is on the right and is too big and too gaudy. You can make that go away if you know to click on the x but visitors probably won’t figure that out. A filmstrip appears at the bottom of the window, too. You can make that go away but that’s two things I don’t want to see and there is no way of overriding that look. I’ve complained to Zenfolio as loud and as often as I can but there is no solution. If that look had existed when I went with Zenfolio it might have made me think twice. I want the photo to be the star – not a sales pitch or a filmstrip with other photos.

    Still, I’m very happy with Zenfolio.

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  • On the moment I would love to scream ZENFOLIO is garbage!

    I have to be fair, especially that my needs are not like those of a wedding or event photographer.

    I use my site to host images that I share on different blogs including my own blog attached to my Zenfolio account. I don’t use Zenfolio to sell images and truthfully, SEO is so bad, you will not be able to generate much traffic.

    In my case I can no longer share content with full HTTPS sites as Zenfolio has not and shows little interest in implementing HTTPS. Therefore images, videos and slide shows can no longer be embedded in a fully secured Wordpress site without receiving an INSECURE CONTENT message in your browser.

    The reason I moved to Zenfolio years ago is I was tired of dealing with web hosting companies who try and up-sell you because bad bots scrubbed your site and used up too many resources. I was spending more time creating rules to block unwanted visitors than I did focusing on my photography. At the time Zenfolio was affordable and a trouble-free solution.

    Although Zenfolio went through a total revamp a few years ago, it remains an antiquated technology platform with many limitations.

    Today Zenfolio doesn’t live up to modern day expectations and the customer service policy is by far the worst and most patronizing of all. YOU can take the time to properly document an issue and all you will get is a canned message barely related to your message, a message you took time to document properly. You have to go through multiple steps of escalation to finally get someone to pay attention to your issue and that’s when denial sets in. They don’t seem to reference activity logs or anything, they just deny most issues or refer you to their blog where you can’t find an ounce of information regarding your issues with the Zenfolio service.

    I still pay a very competitive price based on very old pricing. Today Zenfolio charges more than twice what I pay. I would not pay that at all, they have raised my yearly plan but still a fraction of the new plan pricing. The only reason I am still on Zenfolio is that I haven’t taken the time to make the move since an equivalent WordPress hosting would be around the same price, but I would get better SEO and HTTPS support.

    For a normal photographer who has little experience building their own web site and wants to concentrate on wedding and event photography, I believe there is some good in the selling features. The email marketing they have implemented is a joke, but one can easily add their customers to Mailchimp. I have never used the competition such as Smugmug so I can’t make a comparison.

    When asking Zenfolio about SEO support, they insist the logon is secure but they never address Googles ranking for HTTPS sites and the embedding issues with full HTTPS sites.

    In a nutshell here are the positives and negatives.

    PROS:

    Video hosting Picture Hosting Control over sharing (Size, Download, Expiration Date, etc...) Good looking templates for a visually appealing site Selling features to simplify eCommerce Hassle free hosting you don’t manage security like you would on a self hosted WP site.

    CONS:

    Expensive Slow Video Rendering No HTTPS support Bad SEO (Really Bad) Some customizing features are difficult to comprehend Customization becomes unstable with time as features are added and/or enhanced Customer service with a smile that never really resolve anything Not attentive to customer needs Up-time is very questionable, I get several pingdom alerts a week and more severe outages every few months

    I tried to be as objective as I can be but I truly would recommend someone shop around and ask before committing to Zenfolio.

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  • I like Zenfolio. My website is generally easy to update and change. And I like the options for layout and design.

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  • I’ve been using Zenfolio for several years and actually have two accounts with them and referred another photographer a couple years ago who signed up as well. Overall it’s a great company although it would be nice if they focused a bit more on feature requests as they tend to be extremely slow in that regard.

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  • I would recommend them. As I recall the main reason I went with them was value for money and other positive recommendations I found during my comparison shopping. The process of getting my site set up was fairly easy. Only thing negative I can think of is I find the software a little bit confusing at times (for example finding where within the software to manipulate certain design features). It's not always the most intuitive. Not sure how useful that is though considering I've not used any other web design software! I have never had issues with the site going down, and I like how the design templates work well across both pc's and mobile phones. I also like the built in selling features with partner labs, and the control I have over setting prices and which products I can offer.

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  • it works well for me easy to get started and easy to maintain.

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  • I love Zenfolio. The format is easy to use and I love the unlimited storage space. I would highly recommend.

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  • Zenfolio works great for online portfolio use and for online photo sales, so it serves a double purpose.

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  • I absolutely love zenfolio! I have been using it since 2009. I have unlimited photo storage and it is very easy to deliver a gallery to a client within the site. In addition to that I am able to use it as online backup for my photos which is wonderful! Clients are able to purchase prints and download images straight from their gallery. If I could think of one negative it would be that there are not alot of website templates...I would like a little more variety, but it is not a deal breaker for me.

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  • I do use Zenfolio and I do love it.

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  • Highly satisfied with Zenfolio, ease of use, SEO, customer service, ecommerce and most of all, displaying my various galleries as I focus on five different types of photography.

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  • I'm not a tech-savvy guy but Zenfolio proved easy enough for me to set up a site. I'd have some quibbles but that's only because I struggle with a few elements... there are lots of options to choose from and once you have a handle on what you need to do to add/move images it's straightforward. And I think it looks very professional so I'm happy with my decision.

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  • I looked at several options before deciding on Zenfolio. I choose it mainly because of the lack of branding on paid plans. However, I have several issues with the site customization - it is not very customizable, for orders zenfolio uses their own email and not my website's email and it almost always looks like spam, their cart implementation is little complex (they seperate prints into small, medium, large etc and one has to click on it to see the sizes instead of displaying all available options for the picture, ugly and wrong previews of images on the shop page etc), their fee for digital downloads is insanely high (we are already paying for storage they just need to charge credit card fee and a service charge instead of 7%), their watermark option is god awful, their lab prices are expensive and not enough selection (I can print archival and get framed in archival quality and still make the same profit) (none of the labs offer archival prints and acid free mat and such), their frame selection for prints more than sucks, the most annoying part is that they have a voting system for features customers want and they don't even do much on the stuff that is high on the list (they work on whatever they think and looks like they have this voting system just for fun), their search engine optimization for individual pictures is non existent. So my conclusion is I will be looking at wix or other options and customize my website and use a payment processing and that way I can fulfill my orders myself to have the best print quality. Initially may take more time to setup but ultimately the best way. These people from zenfolio, smugmug, and the like should stop exploiting the ever increasing amateur photographers (myself included) and have real features and decent pricing.

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  • I am using Zenfolio and would recommend it. Probably could do with a few more designs but overall a good portfolio creator.

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  • I recommend it, yes. But it's out of habit and years of use. Not sure it's the best.

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  • It works for me as I can do everything myself. Learning curve like most . I do not use the selling features, maybe in the future.

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  • I would recommend Zenfolio, although it’s not the cheapest. Easy config and management, flexible, straightforward selling mechanism, slightly irritating that engineering work takes pace overnight in the US (so daylight here).

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  • Yes we would definitely recommend using Zenfolio. It's very easy to use and set up and we're very happy with it.

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  • I do use Zenfolio. It is very easy to upload photos. Also, it offers user friendly themes and layouts. I don't have to be a programmer to get a professional look. I mainly chose it for the client galleries and selling aspect though. It's simple and straightforward. That's the part that sold me.

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  • We do use Zenfolio and we highly recommend it. It doesn't offer as many options as a Wordpress site might. BUT...I can have a fully functioning, professional website up in a day. Plus, unlimited jpg storage is a must as a wedding photographer and Zenfolio provides that. Their customer services is also top-notch.

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  • I like the end results of my website but I did find it hard to put together.

    Overall I would recommend it for picture quality for a photographer.

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  • I do like it, although I feel like it could be a little more user-friendly. It gets the job done, I just find myself doing a lot of putzing around trying to find what I really what to do. I know there are other sites that would be just as good, but basically I wouldn't turn people away from it just know there are other options as well.

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  • I've been with zenfolio for several years and I do love their services and I've been pretty happy overall with my website!

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  • I like Zenfolio. I don't use all the features that they have. But for what I need it's fine. I have recommended it to other photographers and they like to use it too.

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  • I do use it and I absolutely love it. In fact I tell anyone if they ask that they should use it. Super SUPER easy to customize while looking incredibly professional and very affordable.

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  • I like Zenfolio a lot. Been using them for years.

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  • I do use Zenfolio, and am 100% satisfied with the service.I have been a very long time customer, they provide a stable and secure platform to host my images.I use the app for the iPhone and iPad, it is basic but very functional.

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  • I actually *just* switched to Squarespace from Zenfolio. My Squarespace site went active within the last two days. I think Squarespace is more user friendly and has cleaner and more versatile layout options.

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  • Yes it has been in excellent and made my life much easier Thoroughly recommend it

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  • I recommend it for the storage since its unlimited.

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  • I am using Zenfolio and I would have strongly recommended it when I first started using them many years ago but wouldn't recommend it as strongly today. If you are a professional sports or wedding photographer who has a lot of clients and wants to optimize for shopping conversion and ease of managing those sales then Zenfolio is great. If you are a fine art photographer and want to have a high quality way of showing your work to the world then I'd say Zenfolio is ok, but not stellar.

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  • ,I would give Zenfolio a B+. It's fairly easy to use. It only took a couple of days to set up and publish my site. As with most of these pre-formatted websites there are some limitations to their off-the-shelf features and functionality, although it does provide the opportunity to write and embed your own HTML if you know how to do it.

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  • We are happy with Zenfolio and have been using it for 5 years now. It's cost effective with most of the necessary options built in for our need.

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  • Well overall it's actually been pretty good as the dashboard behind it all is pretty easy and I can store the full resolution image files integrated with the website. The main thing that people are complaining about is the shopping experience. First off, they take 7% of the sale which just seems outrageous to me and you can't upgrade to where they don't take that. Secondly they changed the shopping cart and no one seems to like it. I actually do very little online sales as I have a gallery and that generates most of the sales, but just annoying for when you do make an online sale. I'm on an old grandfathered plan so my plan is pretty cheap, but I think their prices are a little expensive when compared to others. Id recommend it if you're not going to do a ton of sales and the main focus is a portfolio.

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  • Its abysmal for SEO, but I like the fact that image content is all in one location. The platform is rock solid, I haven’t had to do any backend codeing or patching which takes the webmaster function duties away from me, this leaves me free to focus on my photography, that’s a big plus for me. I love my Zenfolio account, the Zen team are very helpful. It will remain my portfolio site for the foreseeable.

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  • I use Zenfolio and I would recommend it. I've had my site for over 5 years and it's been a great tool for my business. It's also grown a ton in terms of what they offer and what the site can do.

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  • I love it it works well for me.

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  • I have been using it for a long time. I find it quite good and user-friendly. Certainly would recommend it.

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  • I find it great, simple and fast. Have had a few hiccups with orders not arriving but the customer service is excellent

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  • I have used it quite awhile now. I like it best because it gives my clients easy access to their product!

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  • I like Zenfolio good enough. Could use more templates, but pretty easy to setup.

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  • I highly recommend Zenfolio. I've used it for over 5 years and love it. I could go into as much detail as possible if you like but in general it's easy to use, easy for my customers to use, the vendors fulfill orders very quickly with good quality, and the customer service staff at Zenfolio is very responsive and helpful. They are on top of any outages and fix them faster than any provider I've worked with. And, to me, the pricing is very reasonable.

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  • I would recommend Zenfolio and have....

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